Janet Marris-Craston
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Janet Marris-Craston Email & Phone Number

Manager, Planning and Operational Excellence at Royal College of Physicians and Surgeons of Canada
Location: Greater Ottawa Metropolitan Area, Canada 10 work roles 2 schools
1 work email found @royalcollege.ca LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 86%

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Work email j****@royalcollege.ca
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Role
Manager, Planning and Operational Excellence
Location
Greater Ottawa Metropolitan Area, Canada
Company size

Who is Janet Marris-Craston? Overview

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Quick answer

Janet Marris-Craston is listed as Manager, Planning and Operational Excellence at Royal College of Physicians and Surgeons of Canada, a with 479 employees, based in Greater Ottawa Metropolitan Area, Canada. AeroLeads shows a work email signal at royalcollege.ca and a matched LinkedIn profile for Janet Marris-Craston.

Janet Marris-Craston previously worked as Acting Manager, Planning and Operational Excellence at Royal College Of Physicians And Surgeons Of Canada and Project Manager at Royal College Of Physicians And Surgeons Of Canada. Janet Marris-Craston holds 3 Year Business Administration, Concentration In Finance, Finance, General from Algonquin College Of Applied Arts And Technology.

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Email format at Royal College of Physicians and Surgeons of Canada

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*@royalcollege.ca
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Profile bio

About Janet Marris-Craston

I am a highly analytical professional with over 17 years experience in business and process design, leadership and IT and back office operations in the financial services industry. Highly diversified, versatile, adaptable and able to apply a strategic approach to the job. I focus on results, am dedicated fully to assignments, and view complex challenges as gratifying. I am skilled in establishing and implementing well organized systems that are easy for others to follow and I have extensive experience in process re-engineering, requirements documentation, business transformation activities and leading project teams to successful implementation of their deliverables. Exceptional proficiency developing relationships with clients, employees and managers to support the business strategy and motivate individuals to optimal performance. A proven track record in delivering quality results and providing superior customer service. Honest, disciplined, and decisive with a strong work ethic.Specialties: business analysis, data conversion, role-based access controls, process improvement, project/program management, team leadership, change management, client service, disaster recovery, ITIL, ITSM, service desk, financial services industry

Current workplace

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Royal College of Physicians and Surgeons of Canada
Royal College Of Physicians And Surgeons Of Canada
Manager, Planning and Operational Excellence
ottawa, ontario, canada
Website
Employees
479
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10 roles

Janet Marris-Craston work experience

A career timeline built from the work history available for this profile.

Its Project Management Coordinator

Ottawa, Canada Area

Responsible for developing, implementing and managing the Project and/or Release Management process, which includes scheduling, coordinating and the management of associated milestones for the Information Technology Services managed applications.

Mar 2016 - Jun 2016

Manager, Client Support & It Services

Ottawa, Canada Area

Leadership role accountable for the internal IT client support team, the business rules management team and the head office reception team. -Accountable for end-to end IT processes to ensure resolution/completion of service requests, incidents and problems.-Vendor manager for ITSM, responsible for enhancement roadmap and continuous improvement initiatives.-Developed service transition plans to ensure that the client support team is well positioned to support new products and services. -Accountable for defining/tracking of team’s key performance indicators and service level agreements.-Integrated with IT teams, project teams and business partners on projects and initiatives. -Provide status updates to senior and executive leadership teams.-Team management responsibilities including: hiring, capacity and resource planning, performance management, performance improvements plans, coaching, mentoring and communications.

Sep 2013 - Oct 2015

Manager, Business Rules & Change

Ottawa, Canada Area

Leadership role accountable for business rule changes across enterprise applications in accordance with the SDLC process and supporting business operations.-Integrated with project teams to develop project deliverables, resource planning/estimates and charter reviews.-Defined system configuration requirements, considering impacts to integrations, process, operations.-Supported QA and UAT teams with defect management.-Participated in deployment planning, release activities and deliverables.-Implemented standard changes with a high degree of accuracy and attention to detail. -Participated in CAB process for non-standard or high risk changes.-Designed, configured and maintained role-based access controls for key enterprise wide applications.-Accountable for change management and training activities to support general product and maintenance releases.

Jun 2009 - Aug 2013

Data Conversion Analyst & Requirements Lead - Business Transformation

Ottawa, Canada Area

Key member of an $80M business transformation project that successfully implemented a new brokerage platform to the financial services division of the organization. -Data conversion analyst lead responsible for defining and documenting data transformation requirements, data quality, peer reviews, and writing and performing test scripts. -Defined and integrated system configuration to support data conversion, business needs and industry standards.-Designed and implemented role-based access controls and migration of 700+ users to new systems. -Significant contributor to the RFP process, vendor selection, due diligence, process redesign and change management activities.

Nov 2006 - Jun 2009
Team & coworkers

Colleagues at Royal College of Physicians and Surgeons of Canada

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2 education records

Janet Marris-Craston education

FAQ

Frequently asked questions about Janet Marris-Craston

Quick answers generated from the profile data available on this page.

What company does Janet Marris-Craston work for?

Janet Marris-Craston works for Royal College of Physicians and Surgeons of Canada.

What is Janet Marris-Craston's role at Royal College of Physicians and Surgeons of Canada?

Janet Marris-Craston is listed as Manager, Planning and Operational Excellence at Royal College of Physicians and Surgeons of Canada.

What is Janet Marris-Craston's email address?

AeroLeads has found 1 work email signal at @royalcollege.ca for Janet Marris-Craston at Royal College of Physicians and Surgeons of Canada.

Where is Janet Marris-Craston based?

Janet Marris-Craston is based in Greater Ottawa Metropolitan Area, Canada while working with Royal College of Physicians and Surgeons of Canada.

What companies has Janet Marris-Craston worked for?

Janet Marris-Craston has worked for Royal College Of Physicians And Surgeons Of Canada, Algonquin College, and Md Financial Management | Gestion Financière Md.

Who are Janet Marris-Craston's colleagues at Royal College of Physicians and Surgeons of Canada?

Janet Marris-Craston's colleagues at Royal College of Physicians and Surgeons of Canada include Katelyn Loewen, Farah Wissanji, Nathalie Roux, Trish Gregory, and Laurelle Lavers.

How can I contact Janet Marris-Craston?

You can use AeroLeads to view verified contact signals for Janet Marris-Craston at Royal College of Physicians and Surgeons of Canada, including work email, phone, and LinkedIn data when available.

What schools did Janet Marris-Craston attend?

Janet Marris-Craston holds 3 Year Business Administration, Concentration In Finance, Finance, General from Algonquin College Of Applied Arts And Technology.

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