Janet Burke Email & Phone Number

North Carolina, United States

Software consulting for Public Safety Agencies.

Greensboro/Winston-Salem, North Carolina Area

Started a consulting firm for America's First Responders focusing on technology by offering Refresher training of software using their workflows, Software testing, Software implementation, business workflow analysis, RFP Assistance, Vendor Assistance for current OSSI/SunGard Customers. We also offer Law Enforcement specific training such as DUI National Standards Testing, K-9 tracking, etc.

Greensboro/Winston-Salem, North Carolina Area

Worked as a training specialist who taught individuals how to use our records management, jail management, and mobile field reporting software. Worked with system administrators on how to configure the system to best fit for their business practices and policies. Wrote documentation for the agencies and maintained screenshots of the settings they chose for their processes. As a subject matter expert was able to do both System administrator, user and train the trainer type training. As a customer support analyst when not on the road training, was able to resolve most of the issues that occurred during the training process.

United States

Provided quality customer service via email and phone correspondence, mentored new employees involving many tasks, including being the 2nd level support for escalated customers and mentoring 1st level support staffers. Conducted training classes at user group conferences, and via web-ex. Conducted new hire training company-wide on our software with test and homework are given. Maintained product knowledge and expertise, went on customer care visits to ensure customer satisfaction and assisted with issues when needed. Audited data conversions and product implementations before allowing new customers to transition over from implementation to customer support.

High Point, Nc

Created and maintained a “clean environment” for Implementation to use for installs and updates. Using Black box testing methodology reproduced and identified defects in the software prior to it being released to customers and when a customer reported the issue. Performed routine inspections of finished new custom development items to check for defects and other problems before releasing it to customers. Maintained records of software tests, defects, and summarized corrective actions taken in a bug tracking system. Created operation manuals and training materials that outlined the new functionality or processes and any updates to previous procedures or practices within the software.

High Point, Nc

Transferred to a new position of managing State Development projects for Development. Reached out and created State contacts in each state that we were deployed in for the purpose of knowing when State forms and requirements changed so that our development team knew what to change and by what deadline. Fluent in UCR/IBR changes in each state. I also needed to know about citation forms, accident forms and any other laws/forms that were required by law enforcement for each state, including jail forms.

Greensboro/Winston-Salem, North Carolina Area

Provide software application consultancy, primarily to customers during the implementation phase of a project. Consultancy services include both tasks performed onsite with the customer and offsite at the office. Core tasks include analysis of customer operational processes (discovery process) and presenting a demonstration of the product address key points and concerns voiced during the process, installing Records Management, Jail Management and Mobile Field Reporting systems. Answer questions and concerns during the training process and assisting the Customer through the switch over to Go Live on the new software. Alongside this, there is specification and project documentation to write and convey to customers, trainers and project managers. Also, work alongside internal parties (e.g. Project Manager, Product Owner, Development Managers, Business Analysts and Business Managers and any other relevant staff) to assist in delivering consulting services.

Greensboro/Winston-Salem, North Carolina Area

Was in charge of answering ambulance calls, assigning them beds, taking physician orders and translating them into the computer. Troubleshoot issues before escalating them to the IT department, which was extremely understaffed. I was instrumental in prioritizing my tasks and keeping the medical staff on track during extremely busy time periods. I kept the flow running smoothly so busy did not seem out of the ordinary. All prior work was related to the Customer Relations area.

Greensboro/Winston-Salem, North Carolina Area

I was the on-site System Administrator for the building. Our Corporate office was off site and if there were any immediate problems they would call me and try to have me handle the situation so they would not have to come out. Typed up service contracts, dispatched calls and answered service calls as they came in. Learned and was able to manually program the phone system, learned how to program and answer the Nextel system when we switched over to that. Learned Citrix when that was installed on our system.

Melbourne, Florida Area

Was named "Holmes Regional Medical Center" back then.Transcribed physician orders into the computer, answered phones, answered ambulance calls, interact with multiple departments and law enforcement as needed, paged physicians, and others as needed. As a CNA I assisted nurses and physicians as needed. As a phlebotomist, I drew patient blood for labs per physician's orders.

Associate'S Degree, Psychology

Hs Diploma, College Prep, 12

Activities and Societies: Marching and Concert Band

A.S. Degree, Information Systems