IT Consultant with 10 years of experience in Information Technology Service Management. Demonstrated proficiency in the development, analysis, testing, documenting, implementing, and training of systems, applications, databases, network operations, and products. Recognized for the ability to communicate effectively with all levels of employees from Partners, Directors and first-line users while simultaneously managing independently, leading, training, and mentoring cross-functional teams. Significant experience in ITIL processes and integration for Incident, Problem and Change Management.• Identity & Access Management • Incident Management• ServiceNow Reports• Oral and Written Communication• Application Support• Global Report Generation• Service Management (Problem & Change)• Process Improvement