Managed day-to-day center operational procedures, ensuring a welcoming, and well-maintained environment for patrons. Supervised volunteers for center activities including recruitment, training, and ensuring adherence to all USO policies, procedures, and core values. Created and implemented new inventory management and restocking process which increased efficiencies.

Service Delivery Team (2018- 2019)Supported middle and back office functions with a focus on Group Technology and all internal billing and service management queries and disputes. Developed and adopted Service Management training process to train service owners on tools and reports. Managed, streamlined, and transitioned internal process.Financial Management Team - (2015 – 2017)Supported multiple Technology streams in all aspects of service management and service billing. Process owner of Technology resource costing, time management, and central management billing.Promoted to Director February 2017

Developed, analyzed, and reported monthly actuals, estimates, and monthly/YTD forecasts for senior management in order to achieve business objectives, current year targets and facilitate proactive decisions.

Supported IT AM Finance functions go live and post go live implementation of Global Cost Transparency billing engine.

Supported the USO implementation of Service Catalogue and Cost Transparency programs. Partnered with controllers and Product Managers to align USO costs with new Service Catalogue structure, while ensuring program milestone dates were met.

Integral part of management team, ensuring the effective and efficient operation of CEAS Europe, which included London and the European branch offices. Developed and contributed to programs which enhance the commercial view of CEAS to IT senior management and clients. Adapted and structured a department communication program.

Supported Global Telecommunications Business Manager in New York and recruited for London TELCO business manager. Managed all activities related to operational and financial areas of the telecommunications group and implemented sound business processes, to facilitate the technical objectives of the TELCO group.• Recruited for London Business manger role and moved July 2001• Promoted to Vice President year end 2001.Earlier positions with Morgan Stanley & Co.: Business Analyst: Enterprise Infrastructure and Supervisor: Mainframe / PC Helpdesk.