Janet S. Email & Phone Number

Saginaw, Michigan, United States

Blue Cross Blue Shield Michigan - Health Insurance

Saginaw, Michigan Area

Verizon formerly XO CommunicationsService Assurance and Tier 1 Support supporting web hosting, data, and voice customers in a variety of support roles. • Handled inquiries via inbound phone, email, ticket management, outbound calling, and chat options for business and government customers using a variety of systems with the ability to multitask during each contact.• Worked with external business and government customers to understand requirements and provide them with… Show more Verizon formerly XO CommunicationsService Assurance and Tier 1 Support supporting web hosting, data, and voice customers in a variety of support roles. • Handled inquiries via inbound phone, email, ticket management, outbound calling, and chat options for business and government customers using a variety of systems with the ability to multitask during each contact.• Worked with external business and government customers to understand requirements and provide them with outstanding service• Met or exceeded various performance benchmarks in terms of contacts handled and in quality assurance• Interfaced daily with internal partners including technicians, colleagues in an overseas group, and account/billing groups to assist external customers in order to provide exceptional service• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Show less

Saginaw, Michigan Area

Presenting online radio shows 2 days a week & assisting with the RSS database on the website

Greater Detroit Area

Various types of customer satisfaction follow ups for General Motors Dealers for new car purchases and service experiences.1st Level mainframe support for General Motors plants.

Bba, Management

Associate, General Management

Associate'S Degree, Business Management