I work with a diverse range of organisations and have a successful track record in developing and facilitating Leadership & Development, Organisational Change, Customer Service, Wellbeing and Employee Engagement programmes. My career experience includes senior roles with Barclays Bank in HR and heading up Learning and Development, Organisational Development with two housing associations, as well as managing several large customer service and training departments. People are at the core of everything good in an organisation. Whilst other parts are key such as services, processes, structure and technology, what every successful organisation needs is to bring all of these elements together whilst keeping the people at the centre. It’s all about getting the balance right.My passion is to help in achieving that balance though improving and supporting the performance of the individual, their teams and organisations; I have a strong reputation for delivering creative and pragmatic solutions which are cost effective and fit for current and future needs.I'm also an accomplished speaker and qualified business coach to Directors and Senior Management, developing their leadership capability to improve levels of employee engagement, business performance and customer satisfaction. Board trustee of Lancashire MIND and a governor and trustee of Cavendish High, Special Education Academy in Halton.