• Awarded the Error Busters Award for Contributions in the Field of Automation and Error Reduction 2015.• Review lender guidelines and rate sheet adjustments.• Update and maintain lender guidelines and pricing adjustments in an internet-based product and pricing engine which requires extensive knowledge for multiple lenders and changing industry requirements.

• Review program and desktop procedures to ensure compliance with government regulations• Resolve gaps and misalignments in policies• Perform special review of highly escalated Attorney General files• Review challenged files to resolve stalemate between underwriter and audit committee

• Assist underwriters with escalated issues• Reply to help desk tickets in a timely manner• Review policies and procedures to provide guidance• Report recurring ticket issues to management

• Review the teams’ loans and coach teammates on policies• Underwrite FHA HAMP Loan Modification files• Review files for income, debts, credit, and title to determine if they qualify

• Managed team when leader was not available• Interviewed loan applicants to determine what programs best suit their needs• Analyzed applicant’s income and credit report to determine overall creditworthiness • Originated mortgages for refinancing and home equities

• Responsible for training new client services associates• Handled customer complaints• Review and research new ways for operations to run easier

• Worked with regulatory agencies, attorneys, and homeowners to resolve issues• Met and exceeded assigned goals relative to quality and quantity• Received Most Valuable Employee award for the department

• Communicated with homeowners to resolve their concerns• Received Star Search Quarterly Award