Lodging building permits & DA Applications for with the appropriate councils in QLD & NSW, liaising with certifiers and councils when required. Lodging applications to Developers for covenant approval and conveying any changes required with the estimating and drafting departments. Quality control of all internal documentation, updating and prefilling forms and applications using Adobe Pro and On Site Companion. Liaising with owners/builders to organise shared fencing requirements. Maintaining and updating all systems and records, including digital. General office administration duties including monitoring and ordering stationary and office maintenance.

Raising claims in Databuild for each stage of construction. Sending the invoice to the clients, their financiers and their nominated representatives. Liaising with clients, financiers, banks and sales staff to ensure payments are made in a timely manner. Following up late payments including negotiating payment plans when necessary. Raising default interest invoices when necessary. Raising and negotiating variations with clients and their representatives. Following to ensure all variations are met on site. Coordinating site inspections with clients, financiers, valuers, property managers & site supervisors. Monitoring client satisfaction through follow up on solving client issues and concerns. Provide feedback to management on areas of improvements. Identifying and assessing customers’ needs to achieve satisfaction. Building sustainable relationships and trust with customers through open and interactive communication. Handling customer complaints and concerns, providing appropriate solutions and alternatives within time limits and contract conditions; following up to ensure customer satisfaction. Designing communication procedures, guidelines and procedures for the Customer Liaison Role. General office duties including ordering and maintaining stationary and office supplies. Reception and front of house. Organising flights and accommodation for management when required.

Providing contracts administration and customer service to both project and custom home investors from the initial sale to building completion and through to maintenance service period. Preparing all documentation for Tender, Contract and Finals Appointments, including booking all appointments with clients and relevant staff members. Presentation and signing of contractual documentation with clients. Ensuring all communication between the client, Adenbrook and its stakeholders is actioned, monitored and is readily available. Documenting all client communication in Framework and client files. Quality control checking of all internal documentation. Lodging building permits, liaising with certifiers and councils when required. Lodging applications to Developers for covenant approval and conveying any changes required with clients and estimating and drafting departments. Handling variations with clients both before and during and after construction. Providing regular updates to clients throughout the construction period. Organising maintenance inspections at the end of the 6/12 month industry warranty period including organising relevant trades and ensuring works are completed in a timely manner. Maintaining and updating all systems and records, including digital. First aid officer. General office administration duties.

As the Business Development Manager for all 3 offices, Jan understands the importance of offering a comprehensive service to her clients. She is hard working, dedicated and approachable. She has a genuine customer focus that creates trust and respect with her clients. Jan has an enduring enthusiasm for the industry and is absolutely committed to developing her career.MPM Property is a family owned independent boutique agency that manages over 1200 homes across 3 established offices based on the Gold Coast, Ipswich and Mackay. The team consists of 23 staff members that include 18 experienced Property Managers with support staff. MPM strive to provide exceptional service to their clients and with their offices concentrating predominately in Property Management; they guarantee the successful management of the client’s investments is their main focus.

All aspects of property management, managing a portfolio of over 260 properties, Customer support and liaison, Dispute resolution, Business development. Working closely with a dedicated team of professionals.

Administration of contracts from preparing to settlement, liaising with solicitors, vendors, purchasers and agents during the course of the sale. Support to the sales team consisting of 5 agents. Advertising and marketing from mail outs to events. Assisting the Sales Manager. Assisting the Office Manager. Assisting and providing relief cover for the Land Sales Administrator. Assisting and providing relief cover for the Trust Account Manager.