I upkeep and create web pages for disasterlegalassistance.org, a website that provides free legal resources for disaster survivors. I created and established a social media presence on Twitter, Facebook, YouTube and Instagram. To increase engagement I design bilingual ads using Animaker, Lumen5 and Adobe inDesign. I also supervise a high school intern providing assignments curated to their interested in the justice gapI have Implemented new technology such as Box for file sharing with low-income clients, and Constant Contact to aid with automation of social media and email outreach.I research, write and publish blog articles containing disaster-related information in accessible languageI am part of the team that developed a statewide, online free legal answers platform, California Free Legal Answers which provides free legal help to those affected by disasters and COVID-19

As Office Coordinator I oversaw the administrative operations for five Alameda County Contracted Mental Health programs. I closely coordinated with the program Administrator to bring her ideas into fruition. I effectively and efficiently respond to employee, administrative or facility emergencies. If I was not able to find an immediate solution, I would research and coordinate with outside agencies to get the problem resolved. I organized, audited and maintained employee HR files to meet contractual obligations to Alameda County. I developed creative, and innovative ways to improve the workplace and overall morale. I co-chaired in Team Telecare, a group that sustains and maintains program culture through different initiatives. I was also the safety captain of the office, I ensured that safety regulations were followed while providing safety training to staff. I was responsible for the organization and management of trainings and events around the office while coordinating with multiple manager’s calendars. I solely organize three to four major events for 100+ employees and members annually, ensuring that the event went by seamlessly. Having been involved with the development of a startup mental health program for Alameda County, I have transferrable experience with county contracts, scheduling, county policies and procedures. I acted as a liaison with vendors, Alameda County Services, the city of Oakland, and contractors. I confirm that contracts are met, and foster the necessary relationships to maintain such relationships. After a job reclassification in June, I was given business office responsibilities such as payroll, trust fund management and payee services.

The duties of Human Resources and Administrative Assistant required me to take HR personnel files that were no longer compliant with corporate standards and bring them back into compliance through restructuring of our program’s HR procedures. I was responsible for the recruitment, hiring and on-boarding of new employees. I provided new employees with training around our corporate policies and procedures. Conducting of background screening, I-9 verification and Motor Vehicle Reports for new employees. Provided support with employee relations including disciplinary actions and terminations. Orchestrated any worker’s compensation claims, and drafted offers of modified work duty if needed. Collaborated with the Corporate HR department to ensure that employees followed our corporate and County policies. Assisted program Administrator with different task including the revision of our policies and procures to meet CARF accreditation standards.

Operated a phone system with over 100 calls per day for four Alameda County Mental Health Programs. Callers request would be assessed to ensure that their needs would be met. Duties included the inventorying, and maintenance of office supply levels. Responsible for the inputting of the Psychiatrist’s dictations into medical billing software. While maintaining a log of patient visits by the Psychiatrist to ensure that all patients were at a frequency that met our contractual obligations to Alameda County. Responsible for the hygiene supply program for our clients, responsible for obtaining supplies, communications with vendors and the distribution of supplies.

Provided short-term, intensive case management for a caseload of up to nine clients; diagnosed with severe and persistent mental illness. Per Alameda County Contract, we served the highest utilizers of mental health services to reduce recidivism rate. Served as a liaison between clients and the community, advocating for their care as they transition back into the community. Also assisted with the obtainment of Social Security benefits, medical and psychiatric services.

I was part of an Alameda County contracted Assertive Community Treatment Program that served older adults with severe mental illness. Provided Alameda County’s highest utilizers of mental health services with assistance obtaining mental health services, medical services and entitlements. Provided crisis support services and collaborated with other Mobile Crisis and the Alameda Sheriff’s department when additional support was needed

Provided direct patient care at a Mental Health Rehabilitation Center (MHRC) for 99 patients. Provided guidance with activities of daily living and encouraged the use of coping skills to manage psychiatric symptoms. Applied principles of trauma informed and de-escalation techniques to lower the frequency of restraint use.