Njoki Waithaka Email & Phone Number

Nairobi, Kenya

● Utilized Oracle Siebel CRM platforms to service 60+ clients' accounts daily, working with other departments to identify pain points and marketing opportunities for success stories.● Collaborated with senior management on multiple functions including customer experience and, increasing client retention from 40% the previous month to 60% by identifying the pain points of customer feedback.● Reviewing and processing of 60+client order requests within 24 hours TAT ensuring high customer satisfaction and meeting targets.● Settlement of the Unit trust Orders from clients● Maintained and built relationships with customers daily, providing exceptional customer service and efficient service deliveries daily which translated to a customer satisfaction rating score of 95%.Report writing

Customer service and social media live chat support, Administrative tasks such asresponding to emails, writing correspondences, data entry and scheduling meetings, managing the calendar,Copywriting, Researching and developing contacts, Search Engine Optimization (SEO) services.

Nairobi, Kenya

● Maintained and built relationships with 100+ customers daily, providing exceptional customer service and efficient product deliveries daily which translated to a customer satisfaction rating score of 97%.● Spearhead weekly meetings and training regarding newly launched products for 200+ colleagues in the department.● Presented client feedback and recommendations to senior management increasing client retention from 60% previous month to 75% by identifying the pain points of customer feedback.●Contributed to Increased sales up to 10% by actively promoting products and services toexisting and prospective clients to meet individual and department goals.

Nairobi, Kenya

Filed monthly tax returns; Handled the accurate and prompt preparation of monthly payroll;Prepared monthly bank reconciliation statements; Audited primary banking accounts; Maintained accountingbooks for petty cash; Updated and monitored corporate cash records and statements; Analyzed and evaluatedfinancial reports of various corporate entities; Formulated an effective daily transactions worksheet that led to a reduction in verification time, and increased efficiency by 10 %.

Nairobi, Kenya

Updated cash flow books; Posted petty cash vouchers into appropriate costs accounts; Reconciledcash expenditures with cash receipts; Posted accounts receivables and accounts payable into the bankaccounting system; dealt with website improvement in a manner that was intended to increase online salesand marketing of houses in the diaspora; Created a billing design; collaborated in researching and acquisition ofcorporate healthcare insurance; Insured deadlines were met for auditing time frames and specifications.