Janice Bright Email & Phone Number

Columbia, South Carolina Metropolitan Area

🔹Originally joined March 1993🔸 Reinstated Oct. 2023

Columbia, South Carolina Metropolitan Area

· Taught career readiness skills, independent living skills, and self-advocacy· Designed and implemented specialized curriculum of independent living services for the blind.· Coordinated community resources to meet client needs.· Provided counseling and low vision assessments, and adjustment training for blind individuals within my caseload.· evaluated individual assessments gathered through conducting client. · interviews which included their families to determine eligibility for services, and assessed visual functional level of skills for daily living, social and familiar factors.

Columbia, South Carolina Metropolitan Area

· Answered main 800-inbound telephone line and determined the nature of the call and provided desired information or directed caller to appropriate team.· Performed Price Plan analyses which were used to propose account and/or equipment changes that best benefited both the customers and the company.· Accurately generated various types of correspondents for customers using word processing software, transactions and equipment upgrade orders applying the organization’s regulations and procedural requirements.· Served as a first-line troubleshooter resolving many customer’s equipment issues.· Experience in entering and maintaining confidential information into an automated database.

Columbia, South Carolina Metropolitan Area

· Maintained an extensive working knowledge of all company’s products, service offerings and wireless industry trends.· Resolved customer inquiries while maintaining a daily average of 50-80 contacts and met call volume quotas within a fast paced in-bound call center environment.· Instructed customers on equipment usage and network capabilities while applying all company. guidelines.

Columbia, South Carolina Metropolitan Area

· Responded to in-bound and written customer issues and concerns regarding their mortgage accounts while achieving the goal of resolving inquiries utilizing the “single customer contact” approach.· Researched customer escrow accounts to ensure accurate handling of customer’s hazard insurance, real estate taxes, MIP/PMI and other escrow disbursements ensuring all investor guidelines are met.· Conducted escrow analyses and explained any resulting escrow shortages or overages assuring customer understanding of the analysis.

Columbia, South Carolina Metropolitan Area

· Prepared and posted job announcements, while advising jobseekers of job-openings and availability.· Utilized office automated equipment and word processing software to provide clerical and administrative procedures established by the company ensure pre-employment requirements (such as background checks, verification of credentials, testing) are requested and completed.· Maintained personnel records, files, and statistical data.· Advised current personnel of matters pertaining to their benefits and pay issues.· Assisted the Personnel Administrator and Office Manager in performing other directly related staffing and recruiting activities.

Master'S Degree, Organizational Leadership

Bachelor Of Arts - Ba, Business Administration And Management, General