• Developed content governance for prioritizing in-app messaging (utility, assistance, feedback, education, and merchandizing).• Defined and applied content design principles and patterns for user-context-aware messaging.• Designed UX flows and UI screens for product launch and experimentation.• Organized design crits, jams, and final review sessions.• Offered ad hoc content feedback across several design projects.• Tracked work across projects and content management systems.• Regularly collaborated with other designers, product managers, and legal counsel.• Completed design platform and systems training.

Product/Experience• Built task flows and in-depth user flows for different software products (web).• Designed low and high-fidelity UI screens and UX flows (web).• Redesigned email templates (visual and content design for web and mobile).• Evaluated UI screens for UX design style consistency across product (web).Content• Defined content best practices for public-facing products and internal tools.• Developed content for design style guide.• Wrote content for product emails, design presentations, and community engagement posts.• Aligned content strategy across different programs.• Performed content audits for missing information and areas of friction.• Defined content best practices for public-facing products and internal tools.• Developed content for design style guide.• Wrote content for product emails, design presentations, and community engagement posts.• Aligned content strategy across different programs.• Performed content audits for missing information and areas of friction.Research• Collected, synthesized, and presented user onboarding data (takeaways and data visualization).• Conducted qualitative interviews with unique end customers for internal and external products.• Ran think-aloud sessions of live product and design explorations to identify areas of friction.• Conducted think-aloud card sorts for content evaluation.• Defined user personas, goals, tasks, and pain points.• Presented user research findings and design provocations to design, marketing, and engineering teams.• Synthesized style guide use data into notable findings.Community and collaboration• Tracked efforts across programs and workflows for team visibility.• Organized team design files and other key documents.• Facilitated engagement with AI tools across content design team.• Collaborated with designers, product managers, developers, and researchers.

• Developed web content strategy across social media platforms and other comms channels (newsletter, org website, etc.).• Cooperated on various content projects (concept, research, copywriting, design, and editing).• Assessed effectiveness of public-facing content using site analytics, community feedback, and completion of stakeholder goals.• Applied insight from existing discourse to pinpoint opportunities for improving the content.• Assisted student interns with market research and social media strategy for 3rd party partners/clients.

• Wrote and implemented content and strategy for Google hardware products and mobile apps, including support articles, widgets, video scripts, AI assistant, and internal documentation.• Developed task flow and user flow charts for interactive web content.• Implemented voiced, on-display, in-app interactions and responses for an AI assistant.• Performed A/B tests for live article content.• Interpreted findings from usability studies and user query data to improve existing content.• Collaborated with teams across engineering, UX, marketing, and social media teams to deliver user-facing content.• Aligned written content with SEO best practices.• Utilized internal content editing and bug resolution programs.• Configured and navigates products for testing and troubleshooting.• Offered in-depth knowledge about products as well as the organization of internal information databases.

• Provided personal and academic support to students through one-on-one discussions.• Helped each student navigate resources regarding academics, mental health, housing, and finances.• Offered personal experience and advice for succeeding in interdisciplinary majors.

• Incorporated new learning strategies to develop weekly lesson plans based on course material.• Assessed student progress and adjusted lessons accordingly.• Facilitated activities and discussions in-session.• Reflected on student progress with coworkers and training peers in a presentation-style setting.

• Guided high school seniors through their Youth Participatory Action Research (YPAR) projects.• Incorporated lessons to help students assess empirical documents.• Introduced strategies and tools for research that students can use beyond the project.• Helped students find their voice during presentations.

• Served food and beverages to customers.• Cleaned and set up restaurant tables and bar.• Greeted and seated customers.• Assisted in restaurant cleaning during and after open hours.

• Wrote opinion editorials about Oakland community and culture.• Collaborated with a community of writers.• Developed working relationships with journalists, photographers, and organization leaders.

• Conducted a transformative research project on low-income families and childhood outcomes.• Conducted interviews with parents/caregivers/legal guardians in the program.• Collected qualitative data on my experiences interacting with the families in the program.• Distributed and analyzed parent surveys.• Presented the gathered information to a board of community members.

• Organized student attendance and disciplinary records.• Collaborated with Vice Principal and office co-workers to ensure effective communication and strategy.• Corresponded with teachers and faculty across campus.• Provided customer service.

• Improved the organization of paper files and other office materials.• Computed and prepared client invoices for mailing.• Supported the business website design process.• Completed miscellaneous errands.• Provided customer service.