Janice Harper Email and Phone Number

This position also ensures that contract management activities consistently meet internal customer requirements while achieving the most competitive cost and best value for the acquisition of IT services, and IT hardware and software requirements. Develops total cost of ownership analysis for contracts and services requirements to implement strategic sourcing decisions and risk management measures. Develops and implements procurement sourcing strategies, policies and processes for the solicitation, acquisition, and contracting of hardware, software, telecommunications, services, consulting and contract labor while providing the best value to the Company and its customers at the most competitive costs. Develops and implements contract management strategies, policies and processes that promote consistent procedures, standardized agreement and uniform practices for use throughout the Company.

Purchased corporate wireless devices & accessories such as PDA (Smartphones), iPhones, Standard devices, Wi-Fi Devices, Wireless cards, Ipads and Tablets from Verizon, AT&T, Sprint and Cellular Now. Review and maintained wireless telecommunications bills for payment.Initiated Return Material Authorizations (RMA’s), identifies approved vendor credits and resolved all credit applications issues.Maintain policies and procedures for Corporate Information Technology Group.Negotiated best price, cost savings and optimum terms and conditions from vendors.Performed purchasing activities in compliance with our Corporate Procurement standards, controls and ethical business practices. Assists in the communications of the corporate purchasing policies to employees, internal and external business units.Manage the day to day workflow of the team of the Wireless Associates in Texas and California.Provided guidance and support to the Wireless AssociatesServed as a point of escalation for the team for timely resolutions for the internal and external customers.Coordinate ordering, installation and distribution of corporate issued cell phone and wireless cards.Audit wireless telecommunication bills for accuracy and bill usage. Recover costs for errors in billing which may include but not limited to fraudulent usage. Worked with all corporate and remote users with any problem calls and resolutions. Maintain all wireless-related documentation such as vendor contact lists, inventory, and database inventory.

Purchased corporate wireless devices & accessories such as PDA (Smartphones), iPhones, Standard devices, Wi-Fi Devices, Wireless cards, Ipads and Tablets from Verizon, AT&T, Sprint and Cellular Now.Review and maintained wireless telecommunications bills for payment.Initiated Return Material Authorizations (RMA’s), identifies approved vendor credits and resolved all credit applications issues.Maintain policies and procedures for Corporate Information Technology Group.Negotiated best price, cost savings and optimum terms and conditions from vendors.Performed purchasing activities in compliance with our Corporate Procurement standards, controls and ethical business practices. Assists in the communications of the corporate purchasing policies to employees, internal and external business units.Manage the day to day workflow of the team of the Wireless Associates in Texas and California.Provided guidance and support to the Wireless AssociatesServed as a point of escalation for the team for timely resolutions for the internal and external customers.Coordinate ordering, installation and distribution of corporate issued cell phone and wireless cards.Audit wireless telecommunication bills for accuracy and bill usage. Recover costs for errors in billing which may include but not limited to fraudulent usage.Worked with all corporate and remote users with any problem calls and resolutions.Maintain all wireless-related documentation such as vendor contact lists, inventory, and database inventory.

Provides leadership and guidance to our Processing team of 10 individuals.QC (Quality Control) for all outgoing correspondence for the unit.Assign daily work to the team members.Tracks and Monitor loans that are out of SLA (Service Level Agreement).Coordinates and assigns various routes. (DLP, CAC, Current Bills Branch Generated) issues.Manages departmental day-to-day performances.Escrowing tax amounts from the Homeowners escrow account.Paying delinquent property taxes to various Taxing Authorities.Disbursing payments.Handling various amounts of checks.Obtain Tax correspondence from Taxing authority and the homeowners.Verify Parcel numbers for property information and the Borrower’s situs address.Verify Legal description on the HUD and Tax Settlement statement.

Managing and handling all Company Computer Hardware and Software purchases.Obtaining contract pricing from various vendors.Placing orders for software licenses, shrink-wrap, media docs, and computer hardware services.Auditing and Tracking software licenses.Purchased all computer equipment ( Monitor’s, CPU’s, Server’s, Mainframe Equipment, Printer’s, Fax Machines, Toner cartridges and Etc.) Run Activity reports for Hardware and Software Audits.Manage Volume License AgreementsSubmit technical support requestsRequest authorization to return items Managing & Maintaining the Software Database for all of First American Companies.Setting up employees ID’s for URP’s (User Profile Request). Maintained Lease Agreements for leased computer equipment.Maintained the Hardware Inventory Database.Coordinated Special reports and Status Reports.Knowledge of TechExcel System.Knowledge of Siebel System.MS Office (Word, Excel and Outlook).