Janice Jackson Email and Phone Number
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With over 15 years of experience in the B2C and B2B industries, I bring a wealth of knowledge and expertise to my current role as a front-line manager in Connections. In this capacity, I lead a dedicated team to drive customer engagement and satisfaction, ensuring that we deliver exceptional experiences that exceed expectations. Beyond my managerial responsibilities, I am deeply committed to fostering leadership development and growth. I actively support individual contributors (ICs) looking to transition into leadership roles, providing mentorship, guidance, and resources to help them succeed in their career aspirations.In addition to my professional endeavors, I am passionate about driving advancement opportunities for the Black community. As the co-chair of my company's Black Employee Resource Group, I advocate for diversity, equity, and inclusion, championing initiatives that promote empowerment, recognition, and support for Black employees.My professional journey is defined by a dedication to excellence, a commitment to mentorship and development, and a relentless drive to create positive change in the workplace and beyond. I am excited to connect with like-minded individuals who share a passion for leadership, diversity, and unlocking the full potential of all individuals.
Zillow
View- Website:
- zillow.com
- Employees:
- 6314
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M3 Manager, ConnectionsZillow Oct 2024 - PresentAs a M3 Manager in the Connections team, I support frontline leaders and the broader business by leading through change and driving frontline performance, business results and employee engagement. Key responsibilities in this role include:✨Monitor and evaluate leader performance, provide feedback, and implement improvement plans.✨Develop and execute strategies in collaboration with senior leadership to drive team performance and business growth.✨Oversee project execution in partnership with stakeholders to ensure organizational success.✨Identify training needs for leaders and support their professional growth.✨Foster transparent communication within the team and with senior leadership. -
Co-Chair Billow: Employee Resource GroupZillow Jun 2023 - PresentLeading as a Co-chair for Billow, I play a pivotal role in advancing diversity, inclusion, and belonging within our organization. My responsibilities include:✨Collaborating with fellow leaders to develop and execute initiatives that fostered a culture of equity and understanding.✨Engaging members through community events, educational sessions, and allyship programs to promote awareness and advocacy.✨Representing the ERG in internal and external engagements, championing the group's mission and contributions.✨Facilitating discussions, promoting dialogue, and creating a safe space for diverse voices to be heard and valued.✨Partnering with stakeholders to drive impactful change, address challenges, and promote a workplace culture of respect and acceptance. -
Manager, Connections ExperienceZillow Group Oct 2020 - Oct 2024RemoteAs a Manager in the Connections team, I lead a dynamic group of front line professionals to drive customer engagement and satisfaction. Key responsibilities in this role include:✨Overseeing day-to-day operations and ensuring seamless execution of key initiatives to enhance customer experience.✨Providing mentorship, guidance, and support to team members to optimize performance and foster growth.✨Collaborating cross-functionally with stakeholders to align strategies, optimize processes, and achieve business objectives.✨Analyzing data and metrics to identify opportunities for improvement and implement targeted solutions.✨Leading by example and upholding a culture of excellence, innovation, and customer-centricity within the team. -
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Operations ManagerDialog Direct Feb 2011 - Jan 2015Troy, Michigan -
Customer Service SupervisorDialog Direct Jul 2010 - Feb 2011Troy, Michigan -
Support Team LeadDialog Direct Jun 2009 - Jul 2010Auburn Hills, Michigan -
Customer Service RepresentativeDialog Direct Mar 2008 - Jun 2008Auburn Hills, Michigan -
Fox 2 News InternW J B K-Fox 2 2007 - 2008Greater Detroit Area
Janice Jackson Skills
Janice Jackson Education Details
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Communication And Media Studies
Frequently Asked Questions about Janice Jackson
What company does Janice Jackson work for?
Janice Jackson works for Zillow
What is Janice Jackson's role at the current company?
Janice Jackson's current role is Manager, Connections Experience I Billow ERG Co-Chair I Operations Leader I Leadership Development.
What is Janice Jackson's email address?
Janice Jackson's email address is ms****@****hoo.com
What is Janice Jackson's direct phone number?
Janice Jackson's direct phone number is +131395*****
What schools did Janice Jackson attend?
Janice Jackson attended Grand Valley State University.
What are some of Janice Jackson's interests?
Janice Jackson has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Janice Jackson known for?
Janice Jackson has skills like Call Centers, Customer Experience, Training, Team Building, Customer Satisfaction, Customer Service, Customer Retention, Team Leadership, Team Management, Management, Account Management, Workforce Management.
Who are Janice Jackson's colleagues?
Janice Jackson's colleagues are Matthew Mcrae, Anthony Parker, Amanda Piazza, Kinjal Thakkar, Elena Andrade, Jose Almaguer, Niloofar Khatibi.
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Janice Jackson
Versatile Marketing, Hr, And Operations Leader | Expert In Social Media Strategy, Recruitment, And Process Improvement | Driving Engagement And EfficiencyBoston, Ma2nordstrom.com, snapchef.com -
1udc.edu
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Janice Jackson
Belmont, Mi5amway.com, visalus.com, gmail.com, worldventures.com, jafra.com3 +161644XXXXX
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