Janice Jackson

Janice Jackson Email and Phone Number

Manager, Connections Experience I Billow ERG Co-Chair I Operations Leader I Leadership Development @ Zillow
seattle, washington, united states
Janice Jackson's Location
Livonia, Michigan, United States, United States
Janice Jackson's Contact Details

Janice Jackson work email

Janice Jackson personal email

Janice Jackson phone numbers

About Janice Jackson

With over 15 years of experience in the B2C and B2B industries, I bring a wealth of knowledge and expertise to my current role as a front-line manager in Connections. In this capacity, I lead a dedicated team to drive customer engagement and satisfaction, ensuring that we deliver exceptional experiences that exceed expectations. Beyond my managerial responsibilities, I am deeply committed to fostering leadership development and growth. I actively support individual contributors (ICs) looking to transition into leadership roles, providing mentorship, guidance, and resources to help them succeed in their career aspirations.In addition to my professional endeavors, I am passionate about driving advancement opportunities for the Black community. As the co-chair of my company's Black Employee Resource Group, I advocate for diversity, equity, and inclusion, championing initiatives that promote empowerment, recognition, and support for Black employees.My professional journey is defined by a dedication to excellence, a commitment to mentorship and development, and a relentless drive to create positive change in the workplace and beyond. I am excited to connect with like-minded individuals who share a passion for leadership, diversity, and unlocking the full potential of all individuals.

Janice Jackson's Current Company Details
Zillow

Zillow

View
Manager, Connections Experience I Billow ERG Co-Chair I Operations Leader I Leadership Development
seattle, washington, united states
Website:
zillow.com
Employees:
6314
Janice Jackson Work Experience Details
  • Zillow
    M3 Manager, Connections
    Zillow Oct 2024 - Present
    As a M3 Manager in the Connections team, I support frontline leaders and the broader business by leading through change and driving frontline performance, business results and employee engagement. Key responsibilities in this role include:✨Monitor and evaluate leader performance, provide feedback, and implement improvement plans.✨Develop and execute strategies in collaboration with senior leadership to drive team performance and business growth.✨Oversee project execution in partnership with stakeholders to ensure organizational success.✨Identify training needs for leaders and support their professional growth.✨Foster transparent communication within the team and with senior leadership.
  • Zillow
    Co-Chair Billow: Employee Resource Group
    Zillow Jun 2023 - Present
    Leading as a Co-chair for Billow, I play a pivotal role in advancing diversity, inclusion, and belonging within our organization. My responsibilities include:✨Collaborating with fellow leaders to develop and execute initiatives that fostered a culture of equity and understanding.✨Engaging members through community events, educational sessions, and allyship programs to promote awareness and advocacy.✨Representing the ERG in internal and external engagements, championing the group's mission and contributions.✨Facilitating discussions, promoting dialogue, and creating a safe space for diverse voices to be heard and valued.✨Partnering with stakeholders to drive impactful change, address challenges, and promote a workplace culture of respect and acceptance.
  • Zillow Group
    Manager, Connections Experience
    Zillow Group Oct 2020 - Oct 2024
    Remote
    As a Manager in the Connections team, I lead a dynamic group of front line professionals to drive customer engagement and satisfaction. Key responsibilities in this role include:✨Overseeing day-to-day operations and ensuring seamless execution of key initiatives to enhance customer experience.✨Providing mentorship, guidance, and support to team members to optimize performance and foster growth.✨Collaborating cross-functionally with stakeholders to align strategies, optimize processes, and achieve business objectives.✨Analyzing data and metrics to identify opportunities for improvement and implement targeted solutions.✨Leading by example and upholding a culture of excellence, innovation, and customer-centricity within the team.
  • Dialog Direct
    Leadership Training Specialist
    Dialog Direct Aug 2018 - Feb 2020
    Highland Park, Michigan
  • Dialog Direct
    Quality Manager
    Dialog Direct Jan 2015 - Jul 2018
    Troy, Michigan
  • Dialog Direct
    Operations Manager
    Dialog Direct Feb 2011 - Jan 2015
    Troy, Michigan
  • Dialog Direct
    Customer Service Supervisor
    Dialog Direct Jul 2010 - Feb 2011
    Troy, Michigan
  • Dialog Direct
    Support Team Lead
    Dialog Direct Jun 2009 - Jul 2010
    Auburn Hills, Michigan
  • Dialog Direct
    Customer Service Representative
    Dialog Direct Mar 2008 - Jun 2008
    Auburn Hills, Michigan
  • W J B K-Fox 2
    Fox 2 News Intern
    W J B K-Fox 2 2007 - 2008
    Greater Detroit Area

Janice Jackson Skills

Call Centers Customer Experience Training Team Building Customer Satisfaction Customer Service Customer Retention Team Leadership Team Management Management Account Management Workforce Management Sales Outsourcing Telecommunications Vendor Management Bpo Call Center Development Direct Sales Sales Management Call Center Mentoring Coaching Leadership Process Improvement Contact Centers Customer Relationship Management Business Process Improvement Recruiting Green Belt Six Sigma Lean Six Sigma

Janice Jackson Education Details

Frequently Asked Questions about Janice Jackson

What company does Janice Jackson work for?

Janice Jackson works for Zillow

What is Janice Jackson's role at the current company?

Janice Jackson's current role is Manager, Connections Experience I Billow ERG Co-Chair I Operations Leader I Leadership Development.

What is Janice Jackson's email address?

Janice Jackson's email address is ms****@****hoo.com

What is Janice Jackson's direct phone number?

Janice Jackson's direct phone number is +131395*****

What schools did Janice Jackson attend?

Janice Jackson attended Grand Valley State University.

What are some of Janice Jackson's interests?

Janice Jackson has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Health.

What skills is Janice Jackson known for?

Janice Jackson has skills like Call Centers, Customer Experience, Training, Team Building, Customer Satisfaction, Customer Service, Customer Retention, Team Leadership, Team Management, Management, Account Management, Workforce Management.

Who are Janice Jackson's colleagues?

Janice Jackson's colleagues are Matthew Mcrae, Anthony Parker, Amanda Piazza, Kinjal Thakkar, Elena Andrade, Jose Almaguer, Niloofar Khatibi.

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