Janice Jackson Email and Phone Number

Leads initiatives to enhance shopper loyalty and uphold Macy's customer service standards by building and managing an enthusiastic team.Exceeds sales goals through effective coaching, recognition, and analyzing sales data to develop and implement improvement strategies.Manages operational support areas, conducts talent analysis, and handles recruitment, training, and performance management to retain top talent and ensure smooth store operations.

Orchestrated the creation and curation of compelling content across Instagram, Facebook, and Twitter platforms, resulting in a remarkable 40% surge in overall follower engagement within a concise six-month timeframe.Strategically positioned brand to align with client objectives and tailored content to audience preferences for optimal engagement.Analyzed content performance, refining strategies to align with evolving audience interests. Improved social media channels for 5+ local brands, ensuring consistent posting schedules and strategic content planning.Increased overall follower count by 30% across all platforms within six months through targeted content strategies and engagement initiatives.Developed and executed influencer marketing partnerships, driving a 25% increase in brand awareness and a 15% improvement in brand sentiment.

During the 3-month contract role, I utilized various sourcing methods such as job boards, social media, and networking events, resulting in a 30% increase in the candidate pipeline.Amplified DEI impact on recruitment. Developed and maintained onboarding materials, reducing onboarding time.Refined interview feedback mechanisms, identifying key areas for improvement in recruitment.

Human Resource Generalist October 2021 – May 2022Promoted to oversee 4 branches within 6 months due to exceptional performance.Managed end-to-end recruitment processes for over 500 culinary professionals, including job postings, candidate sourcing, resume screening, interviewing, and onboarding, resulting in a 40% increase in staff efficiency.Oversaw payroll processes, ensuring accurate and timely payments for 500+ employees. Coordinated employee benefits and addressed related inquiries.Ensured 100% compliance with HR regulations and record-keeping requirements through regular audits and process improvements, significantly reducing compliance risks.Operations Manager May 2021 – October 2021Maintained strong relationships with 30+ clients, ensuring high satisfaction with a 95% client satisfaction rate. Addressed staffing needs promptly and effectively.Supervised 100+ employees across multiple locations, promoting teamwork and a collaborative culture, which resulted in a 15% decrease in turnover rates.Provided training and support to culinary staff, enhancing their skills and professionalism, and conducted workshops to address specific skill gaps, contributing to improved employee performance.

Recognized as a top performer within the internship program, showcasing outstanding performance and dedication, leading to a promotion within six months.Directly managed and supervised 50 employees across 3 departments, ensuring smooth operations and fostering a culture of excellence.Implemented customer-centric strategies, resulting in a 25% improvement in customer satisfaction scores and a 10% increase in positive customer feedback.Led teams to consistently achieve weekly departmental revenue targets, surpassing the $100k milestone and contributing to a 15% increase in departmental revenue within the first three months of promotion.