Janice Jackson Email & Phone Number

Springfield, Massachusetts Area

Ensured smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-upActively engaged with all stakeholders during events by tracking attendance, supervising volunteer staff and welcoming guests Identified appropriate marketing channels and target customers for campaigns Tracked key metrics and developed spreadsheets and data models Increased organization's awareness by developing technical/nontechnical marketing collateral and presentations, public relations campaigns, articles and newsletters Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategyResearched and identified potential donors Planned and implemented fundraising events Built and maintained relationships with new and existing clients while providing high level of expertise

Springfield, Massachusetts Area

A dynamic customer service role working face to face with customers. Aiding customers in both knowledge of products, as well as sales, technical, billing and retention support for the company. Focus on selling entertainment products in order to hit personal sales goals and achieve high Net Promoter Scores for both the store and region. Duties include in depth understanding of Microsoft Office, CSG, as well as a passion to provide customers with the best entertainment experience

Strong skills in people-management, coaching and creating a team environment. Excellent customer service delivery throughout the sales process. Thorough understanding of target market as well as customer needs. Attention to company policies and procedures, and ensuring the continuation of the company’s image and identity by providing an outstanding customer experience. Additional tasks involving delivering accurate reports, monetary responsibilities, inventory, merchandising, identifying and resolving customer needs, going “the extra mile” to drive sales including cross/up-selling skills; meeting sales and business goals by training, motivating, mentoring and providing feedback to associates.

Springfield, Massachusetts Area

Sole creator and owner of Lavyndel (Creative Jewelry Design). Performed day-to-day management of company including design, production, and sales. Implementation of marketing campaigns, while actively building customer base. Management of social media platforms in efforts to increase invisibility. Strategic product development resulting in thousands of sales worldwide over the course of 4 years. Building and increasing a loyal customer base by implementing strategic sales campaigns, keeping up and maintaining excellent customer support and service and offering high quality merchandise at all times.

Longmeadow, Ma

Preformed various tasks including but not limited to• Creating organizational system for both undergraduate and graduate marketing collateral• Implementation of filing system of financial records from various vendors• Creation and maintaining of spreadsheets concerning sensitive information• Organization of a multi-level filing system concerning all enrollment marketing’s necessary files• Requesting media kits from outside organization

Longmeadow, Ma

Worked in a one-on-one environment with students with disabilities. Used marketing in a nonprofit setting through utilization of social media platforms. Use of photography, digital editing and content creation to increase visibility of organization. Development of new social media platforms hand in hand with the growth of other already established platforms. Managed sensitive information concerning permissions of students and faculty.

Food service, customer service, loading of trucks, event set up