Janice Liwanag Email & Phone Number

Calgary, Alberta, Canada

As a lead instructional designer (ID), I develop instructional approaches and specifications for multi-module training courses and academies. I also guide project IDs and QA team to create interactive, engaging, and consistent course content. As a content writer, I create storyboards for eLearning courses in collaboration with Subject Matter Experts, multimedia developers, project managers, and stakeholders in organizational education and training. I specialize in writing and conceptualizing training solutions for technical industries, including oil and gas, mining, transportation, software, and industrial engineering.

The Marionette Group provides custom software development and technical writing services to technology innovators in the fields of energy and resources (oil and gas, mining), utilities, transportation, and telecommunications. As a technical writer and consultant, I document how my clients' technology works, how to use it, and how to develop it.Documentation services include:- Creating user manuals, training materials, and online help- Instructional design, writing, and QA for eLearning and computer-based training- Developing policies and procedures- Writing and editing technical reports, articles, and case studies- Compiling Scientific Research and Experimental Development (SR&ED) claims- Designing and compiling technical presentations- Documenting technical specifications and project requirements- Implementing documentation standards, style guides, and templates

As part of a software support team of geoscientists, I designed, wrote, and edited technical documents geared for users of Geomodeling’s seismic interpretation software and 3D geological modeling applications. I also delivered software training courses to internal staff and international clients. Achievement: Managed documentation projects and collaborated with multi-disciplinary teams to produce a wide range of documents on tight timelines.Writing projects included:- Training manuals and release notes for all software products- Technical proposals for software service contracts and industry funding- Technical reports for Scientific Research and Experimental Development (SR&ED) claims- Technology articles published in oil and gas trade magazines - PowerPoint presentations, posters, and abstracts for petroleum industry conferences- Website content and product brochures highlighting software functionality- Policy and procedure documents for software support teams

As an independent contractor specializing in instructional materials and corporate communications, I implemented Plain Language principles to deliver clear and concise documents for clients and their readers. Achievement: Increased clients’ professional profiles by implementing new writing standards and improving document readability.Examples of past projects:- Wrote user manual for bug-tracking software and tested document usability on volunteer subjects- Designed and delivered Technical Writing Seminar for urban planning engineers- Edited technical reports, specifications, and contracts for software developers and engineers- Wrote website administration manual and writing style guide for graphic designers- Compiled industry surveys and conference proceedings for communication design professionals- Re-wrote policies and procedures geared for credit union board members and managers- Compiled and edited quarterly newsletters for Alpine Club of Canada members

Winnipeg, Manitoba

Winnipeg, Manitoba

Winnipeg, Manitoba

Northern Manitoba

Continuing Education Courses, Technical Writing

Courses taken: - Adobe FrameMaker - RoboHelp - Preparing Technical Documents and Design Specifications

Continuing Education, Technical Writing

Msc, Geological Science

Bsc (Honours), Geological Science

Completed Year 2 Of Bachelor Of Education Program