Janice Lum Email & Phone Number

Los Angeles, California, United States

Aon's Human Sustainability approach couples multifaceted data and targeted coaching to increase individual awareness, team and manager effectiveness, and equips people leaders with robust, actional data to inform decisions that drive sustainable performance. I'm honored to operationalize Human Sustainability in North America, driving strategic growth, efficiencies, and risk management. I will also provide client project management.

Greater Los Angeles Area

For Aon West Region, focused on strategic objectives in operational efficiencies, talent, growth, performance and corporate initiatives. A few highlights: • Manage a 70-member team responsible for servicing over $300M in revenue, driving client service excellence and efficiencies.• Innovate and implement a minimum viable product capacity model that improves matching and efficiencies in client team assignments.• Co-lead a hiring initiative that expands U.S. operations to uphold premier client services.• Led a working capital improvement initiative, that resulted in a 10% YOY improvement

Operational oversight and leadership in the execution and communication of key strategic initiatives, financials, optimizing operational productivity and efficiency, improving employee engagement, and driving compliance towards improving revenue growth and margin improvement. Notably this included:• Collaborated with leadership to drive growth initiatives, spearheaded employee engagement, and improved financial and operational metrics across the west region.• Streamlined the US quarterly business report for presenting financial, people, growth, and operational strategies to North America leadership.• Led crisis management protocols, ensuring uninterrupted client services and keeping internal stakeholders apprised of business status. • Implemented and measured key client-focused initiatives to meet diverse client needs across health, human capital, and risk management sectors.

Financial business partner to the Regional Director and President's of the 11 west region offices with 300MM in revenue. Provide leadership and focused on strategy, financial analysis, financial reporting, and operational initiatives to drive revenue growth and margin improvement.• Served as a key financial leader, overseeing a $300M budget, leading forecasting and reporting efforts, and guiding a team of six in the west region.• Designed and implemented financial strategies that increased profitability and managed expenses, including staff budgeting and project time management.• Maintained team stability and client service during staff changes, ensuring continuous operations and relationship management.• Guided a large team during organizational changes, achieving recognition for maintaining service quality during challenging times.• Set new standards for financial reporting within the health solutions sector, providing clear and impactful insights for the organization.• Developed the skills of team members, ensuring a pipeline of future leaders and promoting professional development.

Los Angeles, Ca

Started at Aon in July 1992 and served in multiple financial and operation positions.

Master Of Business Administration (Mba)

Bachelor'S Degree, Business Finance

Bachelor Or Science, Business

Activities and Societies: USC Women's Tennis Team

Bachelor'S Degree, Business Finance

Activities and Societies: USC Tennis Team