Janice Powell Email & Phone Number

Cranberry Township, PA, US

Cranberry Township, PA, US

Responsible for the strategic development and implementation of a 24x7 Global IT Service Desk which will service Westinghouse employees and customers globally. Lead the recruitment, training, and development of Service Desk Supervisors and staff, establishing a high-quality, professional, service oriented IT Technical Team that supports the company.

Charlotte, NC, US

Responsible for strategic roadmap and vision for Infrastructure Tools and Technology across the enterprise.Product lead on technology projects, liaison to key internal partners and primary representative for the product in multiple forumsSubject matter expert on the products and operational processes that support the productInvestigates problems/complaints.

Dublin, IE

Partnered with Infrastructure Team to drive development, implementing of a new tiered IT Service Desk system to streamlining operations and services by moving client imaging responsibilities, AD support, and client patching to Service Desk Tier II and Tier III teams. Drove development of a cloud-based IVR for North America Service Desk, executing and.

Dublin, IE

Conceived and developed strategic design for the organization, overseeing implementation and operation of a rapidly-growing 24x7 Service Desk serving 8,500 employees in +1200 locations across 42 states. Headed recruitment, training, and development of Service Desk managers and staff, establishing a high-quality, professional, service oriented IT Technical.

Espoo, Uusimaa, FI

Head of shared service model roll-out for South America based on successful implementation of North American SD. Responsible for all facets of project team building including equipment sourcing and staff recruitment, hiring, and training. Oversaw 16-technician team across North and South America, providing IT and technical support for computer operations.

Espoo, Uusimaa, FI

Developed Shared Service model, mission statement, and service level agreements while directing daily operations. Worked closely with management, end-users, and stakeholders at all site locations. Ensured exemplary performance by Shared Service Desk professionals through performance monitoring, guaranteeing compliance with Service Level Agreement and.

Espoo, Uusimaa, FI

Successfully coordinated and provided oversight for all aspects of departmental move from Charlotte to Georgia, including staff, servers and equipment, without any disruption to the business.Lead point person on IT projects spanning Southeast and West Coast territories, building security and providing network, telecommunications and technical.

Developed and successfully implemented North American IT Shared Service Desk within a 2 year time frame, resulting in coordination of Service Desk functions and creation of regional Centers of Excellence. Lead expert consultant for employment of Global Shared Service Desk after success with Americas project. Provided on-site support in Singapore.Liaised.