Janice Storey Email & Phone Number

Driving both operational effectiveness and strategic decision-making to help HOPPR achieve our growth trajectory through incredible client and partner experiences.

Delivering an API for the First AI Foundation Model to Revolutionize Medical Imaging.

Direction of PMO (project management office) for startup specializing in OT cybersecurity software development.

Austin, Texas

• Program Leadership for enterprise-level customers of Application Performance Monitoring implementations, including strategic plan development, technical resource management, customer relationship building and product optimization with global development teams. • Collaboration with other departments to ensure strategic goals are met and positive account growth recognized for top-tier customers, including digital footprint expansion through product enhancements and services recommendations. • High Performance Award Winner FYQ4 2021 and FYQ1 2022, ACE Services 2020 Sales Impact Award.

Remote

• Project management for client intranets and customer communities, focusing on building user stories, business cases, and strategic recommendations for companies to achieve exceptional employee engagement and brand advocacy. • Led custom development projects for new business applications and design initiatives for both customer requests and platform-integrated improvements using both Agile and waterfall methodologies with globally-based teams.

Austin, Texas Area

• Implementation management of client integration projects for mid-size to Fortune 100 business retail and lending partners for proprietary consumer lending software solutions from requirements gathering to post-launch success.

Austin, Texas Area

• Leadership of enterprise-level integration programs, overseeing internal and client technical delivery teams to effectively integrate Ratings & Reviews on global brand and retail websites.• End-to-end management of large-scale software integrations, including pre-sales, requirements drafting, project implementations, program-level execution plans, and client retention strategy.• Focused collaboration and creative solution building with internal cross-functional leadership and team members to ensure program success and high level of client satisfaction.

Austin, Texas Area

• Management of 100+ social commerce web application projects on a wide portfolio of top global brand and retail websites, including Johnson & Johnson, Unilever, Nestle, Best Buy, P&G, Bose, and Jaguar/Land Rover, leveraging customer-generated content for actionable brand & retailer strategy.• Effective engagement and communication with stakeholders at multiple levels including internal, client, and agency technical, marketing, and sales teams to deploy voice of the customer insight programs.

Austin, Texas Area

• Development and execution of extensive game advisor training and onboarding program; Telephony, Chat and Email channels within a Fortune 500 gaming company.• Produced needs analyses and creative change management plans to meet workforce initiatives.• Coordinated with project and program management, technology, quality, process, and operations departments to ensure successful game advisor tools, onboarding, and brand title launches.

Intern position for spring semester 2009.

Ma, Technical Communication

Activities and Societies: Graduate Assistant4.0 GPA

Bs, Social Science/History And English

Summa Cum Laude, 3.81 GPA

Education record