Support Services Agent (Temporary)
CurrentTemporary assignment with Keurig DrPepper from 10/2020 through 5-2021 and from 11/2021 to current. Identified root cause for returned merchandise. Analyzed and processed return of funds authorizations. Cleared price blocks preventing the processing of orders. Researched “cut requests” for warehouses, rerouting orders to alternate locations when possible, and providing details for customer contact when alternate locations were not available. Systems used include SAP, Excel, Amazon Workplace and SharePoint as well as client’s proprietary software.