Conduct outreach via telephone, email, and SMS (text) to instruct and inform members of available state and federal benefits, such as Medicaid, SNAP, LIS, and PAP. Support members with enrollment by completing necessary online paperwork and collaborating with members from the beginning of the paperwork to the point of decision. Following up with agencies and members to ensure the process of the application is steady. Answer any questions and inbound calls. Currently triage incoming referrals for the Financial Assistant Team. Conduct team training on rapport development.

Managed calendar for Chief Strategy Officer and Director of Partner Services. Scheduled and facilitated meetings. Created presentations, performed research as assigned, completed expense reports, viewed and approved division timecards. Organized and updated contact lists. Responded to inquiries from public, partner agencies and in-house, and provided assistance at food distributions.

Provided Medicaid assistance to eligible applicants through a personal interview and verification process. Gathered confidential information for all annual and semi-annual re-evaluations of eligibility by implementing policies and procedures according to government guidelines. Conducted online and manual verification through various databases to ensure all information and case file accuracy. Assisted the Lead Worker in learning the Special Assistance portion of Adult Medicaid.Contributions/Accomplishments• Identified community resources and motivated individuals to participate in various programs which encouraged approximately 17% of clients to become employed with health benefits.• Promoted from IMC I to IMC II within 6 months • My caseload obtained 100% accuracy in yearly audit, which saved county up to $150,000 in fines.

Managed Director’s calendar and coordinated staff meetings, agendas, and logistics. Compiled data and materials for conferences, meetings, and other documentation. Accurately transcribed meeting minutes. Assisted the Director in updating and maintaining juvenile facility policy and procedure. Managed and tracked travel/meeting/conference expenses. Applied time/leave policy to timesheets to ensure accuracy then posted on PeopleSoft. Served as point of contact for the Director, screened and triaged calls and inquiries, and served as liaison with facilities and other agencies. Contributions/Accomplishments• Improved office efficiency by implementing a color-coded filing system and introduced additional time-saving measures.• Enhanced communication between facility personnel and state office, fostering a sense of teamwork and collaboration.• Implemented Incident Report Log to monitor the consistency of each incident which allowed the Director to address each incident accurately and timely.