Janice Krogh Email & Phone Number

A highly effective communicator with excellent analytical and organizational skills providing customer-focused software technical writing, editing, project management, customized technical courseware development, and training. Develops and edits superior technical documentation for user, configuration, administrator, developer, and training guides; online help and HTML help; concise job training aids; process guides and diagrams; tip sheets; release notes; and knowledge base articles. Creates highly intuitive quality documentation that is clear, concise, and accurate. Highly accomplished at translating complex topics into user-friendly and easy to read documentation. Effectively communicates with both technical and non-technical users. Ensures final documentation complies with corporate style and quality standards. • Expertly authored, updated, and published documentation for RSA NetWitness, an industry-leading threat detection suite that enables Security Operation Centers to quickly locate, prioritize, and triage advanced threats. Implemented a highly-effective customer feedback program, which contributed to greatly improved customer satisfaction survey results for the product documentation. • Authored and delivered high-quality technical documentation for industry-leading enterprise EMC Documentum for Life Sciences solutions and other EMC Documentum products.• Successfully managed product documentation for a leading provider of retail and wholesale business management software. Repeatedly delivered quality documentation to market on schedule under tight time constraints.• Developed training materials including user manuals, instructor guides, and student tests for an electronic health record initiative at a large enterprise health system. Provided highly effective classroom instruction to employees prior to go-live. Successfully led and managed the team to consistently deliver training on time and within budget.• Created custom SAP ERP introductory courseware for a prominent government contractor’s SAP implementation. Successfully trained the SAP implementation team and received high customer satisfaction ratings.Specialties: Technical Writing / EditingDocumentation ManagementProject ManagementInstructional Design / Training

Listed skills include Technical Writing, Software Documentation, Document Management, Quality Assurance, and 12 others.