Janice White Email and Phone Number
Rimini Street (NASDAQ: RMNI) provides unified support services for enterprise software, including Oracle, SAP, Salesforce®, IBM, and Microsoft products.We deliver superior, client-centric service experiences at scale and help enterprise software licenses extend the life and value of their software investments. To date, Rimini Street clients have saved nearly $5 billion in total support costs, enabling them to invest in innovation and drive competitive advantage and growth. Over 3,500 organizations, including Fortune Global 500, large enterprises, and midmarket organizations from a broad range of industries, have depended on Rimini Street as their trusted support provider.I found my passion in Customer Success by helping customers achieve their desired outcomes, which gives me an incredible feeling of satisfaction. Talking to customers, learning from their struggles, and providing a solution tailored to their needs is what drives me every day!Core Competencies:Consultative Sales and Revenue Growth, Customer Advocacy, Product Adoption & Expansion, Subscription Renewal Management, Customer Retention/Churn Reduction, Customer Engagement, Client Relationships, Digital Transformation, Customer Journey Mapping, Success Planning, Product Training, Professional Services Sales, Innovation, Business Optimization, Continuous Improvement, CRM, Cloud/SaaS Computing, Contract Negotiation.Contact Informationwww.linkedin.com/in/janicemarwhiteJanmarwhite@yahoo.com
Rimini Street
View- Website:
- riministreet.com
- Employees:
- 1354
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Senior Client Success ManagerRimini Street Feb 2021 - PresentGrapevine, Tx, United States
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Project Manager- Agileproduct OwnerOracle Jun 2018 - Aug 2020United States• Develop, implement and manage team metrics, evaluate team metrics and make recommendations to teams and management for improvements• Work with program manager to manage, support or create project budgets• At the PMO level work with the PMO manager to champion ongoing process improvement initiatives to implement best practices for Scaled Agile Project Management• Provide technical, administrative, and operational management of assigned project or tasks, including contract and subcontractor management• Work with Product Management to understand the priority features and fixes and cascade this information to Developers• Provides monthly metrics reporting to Product Development management team on burn down progress, velocity and release updates• Translate product ideas and vision into actionable work for our development team, including use cases, workflows, epics, stories, tasks, and product wireframes.• Managed a highly effective product development team consisting of one technical team lead, 3-4 developers and 1-2 QA engineers.• Organize and lead regular project review meetings with internal cross functional departments, as well as outside sources, to update team members on project status -
Business Relationship ManagerOracle May 2009 - Aug 2018Accountable for a book of business for 10-15 large customersEstablish Trusted Advisor relationships to ensure customer’s overall satisfaction with product Develop customer success plans, develop KPI’s for customer adoption and successDevelop and lead Quarterly/Executive Business Reviews with C-level executives for each client in my book of business Work with Development/Sales teams on creating Product Road Maps and present to customers of all upcoming product goals, timelines and features and the business goals the products will achieveCollaborate with sales team to identify upsell and growth opportunities. Achieved 100% of goal. Responsible for end to end escalation/issue resolution and escalation management both at the business and executive levels Work with customers to ensure they are leveraging Oracle solutions in their day-to day operations Consistently met a client satisfaction score of above 90%
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Senior Business AnalystOracle May 2007 - May 2009Dallas-Fort Worth MetroplexProcess Manager - Responsible for creating process documents to streamline business processes with M&AImplemented Universal Content Management for Governance IT
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Consulting Sales ManagerOracle Jun 2006 - May 2007DallasConsulting Sales Manager- Sold Implementation Services into Commercial AccountsProven track record of consistent above sales quotaWorked closely with license sales to develop sales strategy to penetrate existing accounts and generate new business in new accounts
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Customer Relationship ManagerKronos Oct 2005 - Jun 2006Irving, Texas, United States -
Client Executive/Account ManagerPeoplesoft Jun 1999 - Jun 2005Dallas TexasImplementation Sales for Commercial Accounts. Attended PeopleSoft Sales Excellence Club 2003 and 2004
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Client ExecutivePeoplesoft 1998 - 2005• Develop and maintain close customer relationship at senior level• Ensure high level of customer satisfaction• Identify and position opportunities for additional license, consulting and education services from the customer base• Work with implementation partners engaged on customer site to create a team approach for addressing the customers’ implementation needs• Ensure customer reference-ability from our strategic/targeted customers• Escalation point for customer satisfaction and issue resolution
Janice White Education Details
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Uta Arlington
Frequently Asked Questions about Janice White
What company does Janice White work for?
Janice White works for Rimini Street
What is Janice White's role at the current company?
Janice White's current role is Senior Client Success Manager at Rimini Street, serving as a trusted advisor responsible for client experiences..
What schools did Janice White attend?
Janice White attended Uta Arlington.
Who are Janice White's colleagues?
Janice White's colleagues are Naveen Duddukuri, Amit Kundalia, Claire Guiraud, Yuji Okano, Padma Manthena, Camila P., Alexandre De Andrade.
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