Janice White Email & Phone Number

Grapevine, Tx, United States

United States

• Develop, implement and manage team metrics, evaluate team metrics and make recommendations to teams and management for improvements• Work with program manager to manage, support or create project budgets• At the PMO level work with the PMO manager to champion ongoing process improvement initiatives to implement best practices for Scaled Agile Project Management• Provide technical, administrative, and operational management of assigned project or tasks, including contract and subcontractor management• Work with Product Management to understand the priority features and fixes and cascade this information to Developers• Provides monthly metrics reporting to Product Development management team on burn down progress, velocity and release updates• Translate product ideas and vision into actionable work for our development team, including use cases, workflows, epics, stories, tasks, and product wireframes.• Managed a highly effective product development team consisting of one technical team lead, 3-4 developers and 1-2 QA engineers.• Organize and lead regular project review meetings with internal cross functional departments, as well as outside sources, to update team members on project status

Accountable for a book of business for 10-15 large customersEstablish Trusted Advisor relationships to ensure customer’s overall satisfaction with product Develop customer success plans, develop KPI’s for customer adoption and successDevelop and lead Quarterly/Executive Business Reviews with C-level executives for each client in my book of business Work with Development/Sales teams on creating Product Road Maps and present to customers of all upcoming product goals, timelines and features and the business goals the products will achieveCollaborate with sales team to identify upsell and growth opportunities. Achieved 100% of goal. Responsible for end to end escalation/issue resolution and escalation management both at the business and executive levels Work with customers to ensure they are leveraging Oracle solutions in their day-to day operations Consistently met a client satisfaction score of above 90%

Dallas-Fort Worth Metroplex

Process Manager - Responsible for creating process documents to streamline business processes with M&AImplemented Universal Content Management for Governance IT

Dallas

Consulting Sales Manager- Sold Implementation Services into Commercial AccountsProven track record of consistent above sales quotaWorked closely with license sales to develop sales strategy to penetrate existing accounts and generate new business in new accounts

Irving, Texas, United States

Dallas Texas

Implementation Sales for Commercial Accounts. Attended PeopleSoft Sales Excellence Club 2003 and 2004

• Develop and maintain close customer relationship at senior level• Ensure high level of customer satisfaction• Identify and position opportunities for additional license, consulting and education services from the customer base• Work with implementation partners engaged on customer site to create a team approach for addressing the customers’ implementation needs• Ensure customer reference-ability from our strategic/targeted customers• Escalation point for customer satisfaction and issue resolution