Janice Willis Email and Phone Number

• Work cross-functionally with the Menu Innovation, Brand, Corporate Communications, Field Operations, New Store Openings, and Field Training departments to improve operations across a Quick Service Restaurant chain with 900+ locations following the company's acquisition by Goldman Sachs.• Analyze, improve, create, and implement operational standards, procedures, and job aids for promotional menu items and other initiatives to maximize quality, efficiency, and consistency at all restaurants.• Collaborate with the Operational Research Team to determine equipment and processes used for tests, system improvements, and promotional menu items.• Track procedure revisions and communicate them to the Inspections and Operations Manual owners. • Co-manage all operations-related aspects of systemwide quarterly promotions.• Collaborated with vendors and coworkers to review and update an outdated smallwares list.• Coordinated the timely purchasing and distribution of smallwares to restaurants in advance of promotions.• Managed 12 medium to large special projects and nine tests with systemwide implications.• Maintained the integrity of the operational platform by communicating impactful changes systemwide.• Wrote systemwide communication releases for procedure revisions, small initiatives, and platform changes.• Produced Operations Services documentation for detailed promotional implementation guides.

• Test, vet, and review all procedure changes that impact the operational system.• Support the System Improvement Specialist in writing FAQs and practices for testing, implementations, and promotions.• Review all promotional procedures, build charts, and job aids before delivery to the Training department, and approve changes during final editing sessions.• Conduct both internal and field training for field tests and system implementations.• Collaborated with two teammates on a year-long project to improve all aspects of outside order-taking; observed various outdoor order-taking configurations; revised the original procedure and developed three alternative scenarios; documented safety considerations and recommended procedural changes, parking lot configurations, scripts, uniform modifications, cooling products, tablets, and card readers needed for implementation.• Aligned with Corporate Communications to create six videos about alternate outside ordering procedures, from storyboards to video shoots through final edits.• Championed the addition of a uniform headwrap to offer team members a functional and inclusive option.• Co-created a work process chart for the Systems Improvement and Field-Testing teams that identified each task and its relationship to the process as a whole.

• Systematize ongoing fire protection projects across the Southeast, from order entry to closing documentation.• Set up job contracts and budgets, review project expenditures and control costs.• Communicate with the service team to ensure the timely completion of client projects.• Interacted with designers, salespeople, field technicians, engineers, subcontractors, and authorities having jurisdiction (AHJs) over safety and code compliance (representatives from city, county, and state offices.) for a large fire protection company covering the Southeast. • Created a spreadsheet to track final drawings, contracts, AHJ approvals, job completion, and inspection approval.• Created a spreadsheet to track project milestones and other critical timelines and deadlines.Systematize ongoing fire protection projects across the Southeast, from order entry to closing documentation.• Set up job contracts and budgets, review project expenditures and control costs.• Communicate with the service team to ensure the timely completion of client projects.• Interacted with designers, salespeople, field technicians, engineers, subcontractors, and authorities having jurisdiction (AHJs) over safety and code compliance (representatives from city, county, and state offices.) for a large fire protection company covering the Southeast. • Created a spreadsheet to track final drawings, contracts, AHJ approvals, job completion, and inspection approval.• Created a spreadsheet to track project milestones and other critical timelines and deadlines.

▪ Act as the administrative gatekeeper for all disciplines, including engineering, construction, testing, safety, quality assurance, and five subcontractors for the largest fire alarm project in the Southeast, covering 125 MARTA rail stations, offices, and electric facilities.▪ Maintain comprehensive product data manuals and revise approved change submissions for multiple disciplines, including fire alarm, sprinkler systems, clean agent systems, and electrical.▪ Prepared field documentation before each initial preparatory meeting and construction start date.▪ Generated and tracked 250 submittal packages, 3300 letters of correspondence, licensing renewals, and permit applications for a wide range of AHJs.▪ Scheduled badge appointments and two training sessions for each new employee and subcontractor.▪ Maintained the MARTA badge spreadsheet and initiated the renewal of 225 wayside and contractor badges yearly.▪ Evaluated as "Superior" due to initiative, dedication, and willingness to take on projects, and recognized as effective, confident, cooperative, and attentive to team objectives.

• Act as the administrative gatekeeper for all disciplines, including engineering, construction, testing, safety, quality assurance, and five subcontractors for the largest fire alarm project in the Southeast, covering 125 MARTA rail stations, offices, and electric facilities.• Maintain comprehensive product data manuals and revise approved change submissions for multiple disciplines, including fire alarm, sprinkler systems, clean agent systems, and electrical.• Prepared field documentation before each initial preparatory meeting and construction start date.• Generated and tracked 250 submittal packages, 3300 letters of correspondence, licensing renewals, and permit applications for a wide range of AHJs.• Scheduled badge appointments and two training sessions for each new employee and subcontractor.• Maintained the MARTA badge spreadsheet and initiated the renewal of 225 wayside and contractor badges yearly.• Evaluated as "Superior" due to initiative, dedication, and willingness to take on projects, and recognized as effective, confident, cooperative, and attentive to team objectives.

• Assisted teachers with preparation and coordination of lessons and students. • Lead students in small group learning.• Interacted with parents and represented the school community.

• Provide administrative support to senior executives, including calendar management, meeting coordination, travel planning, and recordkeeping.• Act as a liaison between executives and 35 staff and limit distractions via gatekeeping measures.• Gather and analyze information about various situations and resolve problems promptly.• Draft, edit, review, and finalize correspondence, reports, spreadsheets, and presentations.• Planned all aspects of multi-day regional meetings, including presentations, team-building activities, catering, transportation, and lodging.