Janice Chen Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Product Ownership & Agile Leadership: Inaugural Product Owner, Scrum Master, and Business Analyst for the Product Digital Asset Management (DAM) system team, managing software vendor selection, technical onboarding.
• Product Design & Solutioning: Designed and implemented product solutions, creating Epics, User Stories, and conducting UAT to ensure alignment with enterprise requirements. Successful release of MVP software and.
• Project Management & Stakeholder Engagement: Delivered all prioritized system features through effective planning and collaboration between business teams and 5-8 developers to have sprint-ready stories.
• Data Integration & Asset Migration: Managed data integration and security, including Kafka database mapping, and executed large-scale asset migrations.
• User Authentication & Process Improvement: Designed and implemented MVP user authentication and security with Azure SSO and SAML integration. Improved team productivity through process optimization.

Vancouver, British Columbia, Canada

• Requirements Gathering: Conducted user interviews and workshops to gather feature requirements and developed user stories for sprint prioritization.
• Vendor Management: Finalized the RFI/RFP process for selecting a Patient Portal vendor and provided strategic outsourcing recommendations.
• Product Roadmap Development: Created a comprehensive product roadmap proposal to comply with the 21st Century Cures Act, enhancing system interoperability.

Vancouver, Canada Area

• Part of the inaugural BA team with one other teammate. Helped establish and expand the team to five members.
• Led the Salesforce Case Quality project to strengthen customer interaction and internal training opportunities for all Customer Facing teams.
• Advanced as a Subject Matter Expert for Global Relay’s Enterprise Reporting System with SQL and Tableau. Vetted customer’s metadata, to construct ready-to-use to use reports, data dictionaries, and data visualization.
• Uncovered potential revenue through the creation of a complex Excel model that analyzed and simplified customer feeds and reconciling against their order form. The model is utilized by Finance and Account Executive.
• Built data maintenance and standardization process that enhanced data integrity and reporting across all Customer Facing and Finance teams.
• Produced essential cross-functional reports and dashboards utilized by Execs to make informed strategic decisions.

Vancouver, Head Office

• As the Product Lifecycle Analyst, I managed Aritzia's Product Operations development milestones and driving the seasonal development lifecycle across all areas within the Product Creation.
• Developed and implemented 2019-2020’s corporate product development calendar
• Maintaining high standards and championing the operating philosophies and principles of the business, by facilitating weekly cross-functional brand meetings within the Product department
• Managed all areas within the Product creation against the seasonal Product Lifecycle, ensuring all key deadlines are met
• Developed operational KPIs and frameworks for divisional optimization

Vancouver, Head Office

• Customer Care Associate provides prompt, thorough and cheerful service to our eCommerce and Retail customers. Whether it be over the phone, email or social media, we quickly determine our customer’s needs and action a.
• Analyzed customer data with Microsoft BI and Salesforce to provide attentive customer service and effective conflict resolutions skills to retain long term customer loyalty.

Richmond, BC

• Blitzgear is a marketing agency that streamlines everything from research, design, print production, and event execution – with a focus on automotive companies.
• Managed and executed successful events such as Polo Cup 2016 and Jaguar F-Pace Launch 2016, for Jaguar Land Rover Richmond.
• Planned and developed event’s logistics, strategy, and run-of-play. Delegated team deliverables and schedule

Burnaby, BC

• Providing legendary customer service and building rapport for banking transactions, while adhering to due diligence in an efficient manner
• Exceeded Q2 & Q3 sales goals by 310% through effective communication skills in identifying and developing sales opportunities

Burnaby, BC

Master Of Management - Mm

Activities and Societies: VP Internal - Master of Management Student SocietyCourses: Strategic Management, Project Management, Operations.

Bachelor Of Arts - Ba, Economics

Activities and Societies: Alpha Gamma Delta, HKSAB+MM Dual Degree: Economics and Masters of Management Courses: International Finance.

Bachelor Of Business Administration - Bba

#10 university in the world for Business Management in 2018 Fall 2016 University Exchange Program Courses: Fashion Management.

Interior Design - Sweat Program