Janine Cooper

Janine Cooper Email and Phone Number

Head of Customer Success | Passionate about enhancing client relationships and delivering exceptional results | Team Culture | SaaS | FinTech @ reOS
newlands, western cape, south africa
Janine Cooper's Location
Cape Town, Western Cape, South Africa, South Africa
Janine Cooper's Contact Details

Janine Cooper work email

Janine Cooper personal email

n/a
About Janine Cooper

As a passionate Head of Customer Success, I’m dedicated to driving client satisfaction, retention, and growth. With almost a decade of experience in customer success, account management, and team leadership, I’ve developed a strong foundation in building lasting client relationships, ensuring seamless onboarding, and aligning customer needs with business goals. I lead talented teams, ensuring we deliver proactive, high-quality service at every stage of the customer journey.

Janine Cooper's Current Company Details
reOS

Reos

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Head of Customer Success | Passionate about enhancing client relationships and delivering exceptional results | Team Culture | SaaS | FinTech
newlands, western cape, south africa
Website:
reos.co.za
Employees:
12
Janine Cooper Work Experience Details
  • Reos
    Head Of Customer Success
    Reos Jan 2024 - Present
    Western Cape, South Africa
    - Billing & Finance Management.- Customer Onboarding Management.- Training Management.- Active Customer & Account Management.- Customer Support Department Management.- Team Management.
  • Reos
    Customer Success Lead
    Reos Mar 2022 - Jan 2024
    South Africa
    - Led client onboardings and training.- Conducted monthly webinars.- Managed active client accounts.- Managed new Proof of Concept (POC) projects.- Acted as liaison between clients and product team.- Managed relationships with our largest client.
  • Red Ember Technology
    Business Coordinator
    Red Ember Technology Jan 2020 - Feb 2022
    South Africa
    - Supported business across coordinative and administrative functions.- Ensured customer success and satisfaction.- Completed vendor and tender applications, RFQs, RFIs, and SLAs.- Managed customer portfolios and consultant team coordination.- Managed accounts and served as debtor controller.- Coordinated training programs.
  • Sage
    Onboarding/Migration Specialist
    Sage Aug 2017 - Dec 2019
    South Africa
    - Converted data between payroll systems.- Performed full reconciliations and reporting.- Configured systems to match existing database requirements.
  • Sage
    Sales Coordinator
    Sage Oct 2015 - Oct 2016
    South Africa
    - Coordinated consultant teams.- Managed administrative functions and accounts.- Served as debtor controller.
  • Oasis Water
    Debtors And Creditors Controller
    Oasis Water Feb 2013 - Aug 2015
    South Africa
    - Managed and maintained the RO3 E-Commerce store.- Acted as liaison between clients and logistics companies.- Ensured client success and satisfaction.- Handled full debtors and creditors functions.
  • Cns Online
    Office Manager
    Cns Online Sep 2010 - Jan 2013
    South Africa
    - Supported business across coordinative and administrative functions.- Ensured customer success and satisfaction.- Managed software and hardware sales.- Handled full debtors and creditors functions.- Coordinated IT technician teams.
  • Various Companies
    Events Coordinator & Wedding Planner
    Various Companies May 2008 - Aug 2010
    South Africa
    - Coordinated weddings and corporate functions from start to execution.- Ensured client satisfaction.

Janine Cooper Education Details

  • Capital Hotel School
    Capital Hotel School
    Hospitality Administration/Management

Frequently Asked Questions about Janine Cooper

What company does Janine Cooper work for?

Janine Cooper works for Reos

What is Janine Cooper's role at the current company?

Janine Cooper's current role is Head of Customer Success | Passionate about enhancing client relationships and delivering exceptional results | Team Culture | SaaS | FinTech.

What is Janine Cooper's email address?

Janine Cooper's email address is ja****@****r.co.za

What schools did Janine Cooper attend?

Janine Cooper attended Capital Hotel School.

Who are Janine Cooper's colleagues?

Janine Cooper's colleagues are Simone Adonis, Anri Van Zyl, Roger Obrien, Ernst Kuschke, Tyson Brinkley.

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