Janine Pearce Email & Phone Number

Hybrid

Demonstrable experience of complex project management, proven ability to influence andmanage stakeholders. Excellent interpersonal and communication skills alongside commercialacumen. The ability to manage change against a contractual baseline and proactively identify anddeliver incremental revenue opportunities.Oversee a wide portfolio of activities, risks, issues and interdependencies across a range ofservice lines into nominated customers.Responsible for effective operational management of resources, and budgets, driving revenue,miniminsing cost leakage, engaging with senior stakeholders, their customers and third-parties.Comprehensive project portfolio reporting and MI, ensuring that senior stakeholders have anaccurate view of performance against operational and service/contractual requirements.Risk management and providing/updating project governance structure.Bid support and pre-sales scoping of significant new customer opportunities utilising effectivecommunication and negotiation skills.Line management of a team of delivery resources, providing support, driving performance,productivity and career development.

Home Based

Proactive management of high impact customer projects to time, cost and quality whilst also managing a successful delivery of a Customer Project Management outsource service to a large client, meeting contractual commitments, pursing a 'right first time' approach. Responsible for managing a wide portfolio of risks, issues and inter-dependencies across a range of service lines. An assigned lead representative providing a clear and accountable point of support to assist with day to day operation, managing escalations, attending service reviews and supporting with bids. Resource planning, identifying and driving opportunities for continuous service improvements. Commercial and Sales Support, qualifying pre-sales requests and customer opportunities, alongside identifying key risks and dependencies, developing high-level plans and producing appropriate project documentation to support the bid team.

Home Based

Responsible for delivering bespoke projects to meet the needs of the customers within timescale and cost constraints. Required to manage a wide portfolio of risks, issues and inter-dependencies to ensure successful project deliveries as well as reporting against internal KPIs. Accountable for managing large scale, custom multi-site projects with complex solutions, covering a range of products such as Mitel PBX telephony with Voice over Ethernet (VoE) alongside MPLS/DIA deliveries..The ability to work collaboratively across the business with Customer Network Engineers, Account Managers, Operations and Bid Management was essential. Accountable for creating, maintaining and driving the project plan, managing the project budget, adhering to financial and project governance processes and procedures.Communicating regularly with stakeholders and maintaining visibility of the project process, demonstrating rigor and control. It was important to build and maintain both client and supplier relationships.Prince2 Project Management methodology to suit the needs of the delivery.

Home Based

Home Based

I am responsible for delivering bespoke projects to meet the needs of the customer within timescale and cost constraints. I am also required to manage a portfolio of wide risks, issues and interdependencies to ensure successful project delivery as well as reporting against internal KPIs.I manage large scale, custom multi-site projects. Currently, I manage intricate solutions covering a variety of products, e.g. Mitel PBX telephony systems with Voice over Ethernet and MPLS delivery that require much attention to detail and a strong customer focus. I work collaboratively with other departments across the business, e.g. Customer Network Engineers, Account Managers and the Bid Management Team to deliver a successful solution for our customers. I am also the main point of escalation for the project.I am accountable for creating, maintaining and driving the project plan; managing the project budget, adhering to all financial and project governance processes and procedures; communicating and maintaining visibility of the project progress and demonstrate rigor and control over both internal and supplier progress; adhering to project management methodologies and adapting Prince2 to suit.

Gateshead

Internal promotion to Project Co-ordinator at Executel, TalkTalk Business acquired Executel in 2011. I was responsible for the delivery of data and PBX projects, utilising 3rd party networks such as NTL/Telewest (Now Virgin Media). I gained an understanding of Avaya/Mitel telephone systems from a project management perspective, seeing a project through from initiation to closure. This role required attention to detail and a high customer focus; prioritising and organising tasks and updating them throughout the project lifecycle.

Gateshead

A rapid growing company that provided communication solutions for businesses worldwide with a need for customer focused staff. As the first point of contact for greeting customers and potential new clients, the job also required assisting Helpdesk in resolving faults within agreed service levels. This involved liaising with the customer base and also third parties such as BT, NTL and Mitel. Clients were to be updated regularly until a resolution had been achieved. In addition, the job required me to carry out routine stock checks; ordering in new equipment as and when needed. Essentially, the position required a person whom was dedicated to delivering high levels of customer service at all times, the ability to work effectively as part of a team and the initiative to carry out tasks without being prompted.

Gateshead

A fast paced, sales driven environment in which creative selling techniques, confidence and self-motivation were major aspects of the job; an excellent product knowledge was required also. The ability to work effectively as part of a team to meet group sales targets and also work as a dynamic individual was most definitely a necessity.

Bachelor Of Arts (B.A.) (Top Up), Theatre Arts, 2:2

Foundation Degree, Acting, Distinction

Alongside, A-Levels and Foundation Degree, I also completed voluntary work: Millennium Volunteers Organisation - Gaining a 300 hours.

13 Gcses Grades A To C, 13 Gcses Grades A To C