Janine E. Email & Phone Number

Brisbane, Queensland, Australia

• As a Recruitment Officer, I was responsible to:
• Developed and updated job descriptions and advertisements.
• Maintained candidate database using Recruit and Seek.
• Conducted initial interviews and scheduled in-person or online interview with the Branch Managers.
• Assisted with new hire onboarding such as creating and/or sending contracts, company policies, coordinating medical and reference check, and other legal document requirements.
• Collaborated with our Branch Managers on a daily, weekly or monthly basis determining the precise scope of our hiring needs and scaling our hiring processes accordingly.

North Andover, Massachusetts, United States

• Delivered offshore-based recruitment services to our clients in the US.
• Covered different tasks in the areas of active and passive sourcing which includes sourcing, screening, interviewing, and evaluating candidates.
• Formatted resumes meeting client expectations.
• Facilitated candidate and employer scheduling and coordination as well as ongoing candidate engagement.
• Fostered long-term relationships with candidates and clients.
• Researched new technologies.

Remote

• Quantix Inc -
• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Set up interviews between candidates and hiring managers.
• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.
• Solely handled the VMS IT recruitment for our US client.

Pasig, National Capital Region, Philippines

• Helped customers who are involved in a vehicular accident on filing a claim.
• Interviewed the people involved in the accident then create a case which will be profiled then by our back office team.
• Responsible on ensuring that whatever information given by the customer will be recorded and uploaded on their file.

Manila, National Capital Region, Philippines

• Identified, researched and resolved customer's issues using Facets.
• Transferred customer's calls to appropriate staff.
• Educated customers on health insurance plans while adhering to HIPAA regulations.

Makati, National Capital Region, Philippines

• Answered phones and respond to customer requests regarding billing, technical and general customer service inquiries.
• Provided customers with product and service information.
• Identified, researched, and resolved customer issues using the computer system.
• Followed-up on customer inquiries not immediately resolved.
• Completed call logs and reports.
• Researched billing issues.

Makati, National Capital Region, Philippines

• Assisted agents with their questions about the processes.
• Took escalated calls and solved customer issues to provide customer satisfaction.
• Helped Team Leaders to track the log-in's and log-out's of agents.
• Participated in call calibrations.

Makati, National Capital Region, Philippines

• Provided weekly feedback to the agents to help them improved the quality of their calls.
• Monitored and evaluated team calls to make sure that they are in compliance with the client processes.
• Facilitated weekly/monthly QA huddles if needed.

Makati, National Capital Region, Philippines

• Assisted customers on any questions involving their prepaid debit card from the time they purchased the card up until they wish to close their account.
• Provided the available balance on the account or if they have received their paycheck.
• Reviewed all the transactions for the customers and assist them on filing a dispute if needed.
• Assisted other prepaid debit card customers such as Paypal Prepaid Debit Card and Turbo Tax Card.

Bachelor Of Science In Criminology, Criminology

Bachelor Of Arts In English, English Language And Literature/Letters