Janine Deegan Email & Phone Number

Tacoma, Wa, Us

Portland, Or, Us

Chicago, Il, Us

Responsible for the development and adoption of the global Knowledge Management Program to generate year over year increases in operational efficiency, organizational learning and improvement, and customer self-service success.

Newcastle Upon Tyne, Gb

As the Knowledge Manager, I managed the design, implementation, and continuous improvement of the Knowledge-Centered Service (KCS) program at Sage. KCS informs and supports the success of Sage's customers through digital service platforms and assisted support interactions.

Atlanta, Georgia, Us

I managed quality support processes for all internal Operations departments and was the system administrator for Paya's case-management and Knowledge Base tool. I directed the first implementation of Knowledge-Centered Service at Paya which lead to improved processes and successful customer interactions.

Atlanta, Georgia, Us

Responsible for creating internal communications related to product updates, releases, and process changes. I was able to identify customer pain points and developed strategies within the business to address these issues. Finally, I built several training courses focused on customer experience improvement and was able to realize significant benefits to the organization based on these actions.