Dr. Janine Lee, Mba, Ed.D. Email & Phone Number

Mountain View, Ca, Us

Head of x-Global Business Operations (GBO) Skills Architecture and GTM Learning and Development

Mountain View, Ca, Us

• Lead Global gTech L&D Council and associated core teams to develop and define strategic priorities to govern learner solutions for 10k+ learners • Lead DEI Capabilities for GTM Belonging Council to foster Director+ Leadership Capabilities to foster accountability for hiring and retention of underrepresented groups• Lead cross-functional gTech GTM DEI Team to drive allyship, psychological safety, and sense of community through DEI initiatives.• Develop and manage gTech L&D Portfolio Level reporting spanning $X million, XX L&D practitioners, and XX L&D initiatives to foster cross-synergies and reduce duplication • Execute major strategic L&D oriented initiatives across multiple gTech teams such as skills development, culture initiatives, and L&D systems and tools programs• Proactively engage Google-wide stakeholders on initiatives across multiple VP and Product Areas• Provide strategic analytical insights and frameworks to drive projects and initiatives forward• Manage all gTech L&D cross-cutting change management and communications to launch and land organizational change management plans for mid-to long-term transformation initiatives.

Mountain View, Ca, Us

• Manage three Curriculum Tiger Teams for DEI, Onboarding, and Manager/Leader to-be user journey for six of the largest L&D PAs (Product Areas) across Google spanning 150k+ learners• Lead DEI Curriculum Tiger Team to curate a consistent DEI journey and foster allyship across Google L&D spanning learning for ~150k+ employees• Manage Curriculum Tiger Team strategy, change management, communications, operating model, and process to operationalize work for XX HC ask and ~$XX Million• Collaborate with Technology and Shared Services to co-develop business cases for “big bets”• Manage consulting vendor milestones and deliverables for Curriculum Tiger Team for $x Million Contract resulting in completion of key tiger team deliverables• Lead L&D Ecosystem Curriculum Business Planning for 2023 and document key learningsNote: This was a short-term assignment for a high priority Google cross-PA effort.

Mountain View, Ca, Us

• Lead all Global L&D for non-technical training, manager/leadership development, talent pipeline, professional development, team development, and innovation for GDC/GSO (~ 3k employees), partnering closely with critical and technical training peer team• Co-lead DEI development programs such as HBCU/Black+ Talent Outreach, Equitable Hiring Optimization Program, Manager Allyship, Black+ Professional Development, and Women Professional Development to increase racial equity for underrepresented groups• Managed team of 30+ reports and 50+ matrixed project team members. Develop strategic playbook and roadmap for 40+ initiatives. • Led core team of 10 members across organization of 50+ employees to eliminate disrespectful terms from internal & external documentation. Drove 20+ systemic process change resolutions in our legal nomenclature, business tools and systems, construction lifecycle vernacular, and even gSuite products. • Forge trusted professional relationships with internal leaders, partners, and external vendors. • Build a quality pipeline of talent into our workforce through internships, entry-level hiring, and other talent pipeline programs• Integrate data center growth plan with our Manager Academy and skills training and cross-training to enable change management, organizational effectiveness, and people development.• Enhance Noogler experience, build a sense of community, and improve onboarding programs. Scale and apply as we onboard new sites• Create key performance indicators that are replicable across our global program and develop standard metrics for monitoring progress towards our program goals.• Incubate and integrate new programs that support organizational transformations and promote positive cultural shifts • Conduct competency model evaluations and non-technical training assessments to create organizational strategies for training needs• Apply business readiness assessments to successfully manage change and solution deployment

Mountain View, Ca, Us

• Lead process and technology initiatives portfolio for global Google Data Centers to deliver $XXM+ in savings across projects for GDC/GSO org (~3k employees)• Managed team of 20+ team members and 50+ matrixed project team members. Lead Digital Transformation and automation of core business processes for GDC• Create and launch all systems and tools training associated with implementation• Manage Construction Lifecycle and Portfolio Management and Optimization Team. Key domain areas within portfolio: Construction Management, Supply Chain, ERP, MRP, PLM, Supplier Management and Collaboration, PMO Office• Lead continuous improvement on the application of analytical methodologies to leverage efficiencies and economies of scale for all global data centers• Engage with senior leaders to design well-constructed analyses and partner cross-functionally with analysts, operations, engineers and facility managers to effectively deliver innovative and actionable recommendations• Provide strategic, analytical support for all business intelligence activities for Google’s data centers/hosting business by developing work plans and robust recommendations• Own and manage multiple initiatives and drive programs to maximize hosting operating efficiencies• Spearhead change management and communications across large scale, cross functional, global teams

Berkeley, Ca, Us

• Serve as Lecturer for topics related to South African History, DEI, Racial Equity, Entrepreneurship, Leadership, and Communications for EWMBA students • Awarded highest rating for graduate student surveys as Club 6 faculty. Membership in "Club 6" requires a mean instructor effectiveness rating of at least 6.0 out of 7.0 on the student teaching evaluations in non-PhD courses. • Lead all operations, event planning, curriculum planning, and strategy for course of 20-25 students• Prepare course curriculum, class structure and agenda, facilitate classroom sessions and exercises, and grade student assignments and presentations• Supervise all business agency, educational site visits, and activities overseas in South Africa

Executive Coaching, Keynote Speeches, Business Consulting, Training, & Workshops.Marketing & Content Creation (DBA: @jetsetjanine)Sole proprietorship since 2014, LLC incorporated in 2023.

Oakland, California, Us

• Lead all operations for grassroots nonprofit to blossom to receive over 50+ awards as an internationally acclaimed community organization making a genuine impact on individuals in need• Manage dozens of press releases, media coverage, public appearances, marketing campaigns, testimonies, digital content, and client case studies to maintain positive and consistent change management of organization• Impeccable client relationship management and community relationship building skills to revitalize brand and image• Oversee 100+ staff and 200+ volunteers throughout the nation to join in a ‘dream movement’ and empower themselves to “never be less than their dreams”• Served over 2500 low income individuals through seven signature programs, distributing over $500K in goods, scholarships, and services to local community

Berkeley, California, Us

• Lead Online Learning and Student Experience for Digital Transformation Program and CTO Programs• Guide 200+ executive and management-level students across 25+ countries through their learning journey, drawing from a mix of tools and frameworks from data science, IT management, and marketing. • Foster a positive environment in live teaching sessions and moderated discussion boards, and accelerate student learning beyond the typical online learning experience.• Provide deep functional expertise on the Digital Transformation subject matter to field questions from participants in the program• Lead and execute on course communications strategy to engage students• Conduct interactive office hours to stimulate participant learning • Foster learning content improvement opportunities and ensure accuracy of course materials

Santa Clara, California, Us

• U.S. News and World Report (2023) Ranks #1 in Silicon Valley for Executive and Part-Time MBA Programs• SCU's MBA Program ranks 9th in the nation for Top Alumni Salaries (Source: Payscale 2017) and hosts students from Fortune 500 companies• Serve as an Adjunct Professor for Effective Business Communications class, focusing on personal branding, writing skills, presentation skills, networking, and authentic leadership• Create course curriculum drawing from a mix of tools and frameworks from course reading materials, videos, and interactive exercises• Coach students to communicate clearly, concisely, and persuasively both orally and in writing toward various objectives (e.g., information, advocacy, persuasion) and with appropriate professional etiquette across platforms, cultures, and various business and social settings.• Teach techniques and practice informal networking skills to create relationships with Silicon Valley professionals by learning pragmatic, proactive approaches • Produce a new set of skills for students to build core business communication competence across multiple platforms, as well as different environments, cultures, and business functions.• Guide MBA-level students through their learning journey and provide office hours

Oakland, California, Us

• Manage team of approximately 20 Business Analysts towards Continuous Improvement Goals including business process management, digital transformation, technology implementation, training, and change management. Manage matrixed team of 3 Communications Representatives towards Internal Communications Goals.• Consult with senior leaders and key executives on improvement opportunities, change management, and communications strategy• Lead Continuous Improvement for Electric Distribution Organization (approx. 3,000 employees) which focused on Maintenance, Construction, and Design • Draft and execute on internal communications for VPs, Senior Directors, and Directors within line-of-business such as intranet articles, talking points, newsletters, and other general communications• Develop and execute on rigorous Business Process Management and Ownership for critical end-to-end processes including all training execution• Coach and mentor approx. 50 LSS Yellow Belts and Green Belts throughout the organization• Oversee Change Management and Communications for critical initiatives and foster CI Culture• Lead closure of highly complex Internal Auditing, Compliance, and SOX findings. Develop QA/QC plans.• Orchestrate creation of Training, Onboarding, Manual Creation, Policies & Procedures

Oakland, California, Us

• Lead core team of 50+ and manage 100+ cross-functional stakeholders as Business Project Lead for Channel of Choice resulting in $7 million savings improvement initiative to execute customer communications preference and enterprise notification platform. • Manage 2 Communication Representatives on internal communications, employee engagement, intranet articles, presentations, ghostwriting for VP of Customer Operations, and employee events• Lead multi-million dollar RFP, vendor selection, SOW, and negotiations process to contract with enterprise wide notification provider• Create and execute enterprise wide notification business governance model for ongoing and new notifications• Serve as enterprise wide lead for digital communications policy for all email, text, and outbound calls to customers• Lead utility benchmarking on preference management, outbound notifications, and outage communications for PG&E• Oversee companywide effort to digitize paper communications to electronic e-mail communications• Manage Electric Ops Outage Customer Experience stakeholders in coordinated, cross-functional effort to improve customer satisfaction for unplanned and planned outages • Company lead for vendor relationship with multi-billion dollar notifications company to improve working relationship, including pricing negotiations, cross-program management, and service-level agreements• Ensure regulatory & compliance for all company-wide preference management and notifications

Oakland, California, Us

• Serve as Chief of Staff to Director of CES Operations for developing employee engagement strategy, training, benchmarking, operational excellence, goals/metrics, risk management, customer complaint management, key initiatives• Lead as Line of Business Lean Six Sigma Black Belt Lead for Customer Care (~2,000 employees) to mentor/coach 10+ LSS professionals/annually towards PG&E’s central leader goals• Develop comprehensive change management and communications plan for all of CES Operations (~100 employees) involving key initiatives, newsletters, CES announcements, leadership messages, ELT meetings• Launched CES Ops Supervisor Training Program to develop future PG&E leaders, provide customer-centric training, and improve employee engagement• Manage large-scale multi-million dollar RFP, vendor selection, SOW, and negotiations process to contract with rebate processing vendor to manage processing of approximately $50 million of incentives for a program cycle• Lead all vendor process training and employee upskilling on vendor management and escalations• Lead core team of 40 and extended team of 100 to outsourcing rebate processing amongst 20+ collaborative work groups with strong focus on IT partnership to integrate systems through various platforms. Estimated $6.5 million in savings• Develop all the customer-facing communications of rebate application process• Assist with energy efficiency strategic planning for organization and facilitate integrated planning brown bags

Oakland, California, Us

• Serve as Lead Consultant/Advisor for all CES Operations-related customer process improvement enhancements, training, process improvement initiatives, risk management, facilitate strategy sessions, and lead metrics creation• Project Co-Lead for CES Contracts Administration Design Project with Sourcing to streamline end-to-end Contracts Admin process to better manage $1.1 billion spend and complete mandatory training for all CES employees• Spearheaded CES IT MDSS Governance Design Project and change management to better manage $6 million IT spend to better serve our customers through customer-facing systems by building a robust MDSS governance SR process.• Lead for the CES Operations Systems & Processes Employee Engagement Task Team to improve EEI scores• Supervise, train, and mentor five employees (and coach five non-direct reports) to effectively lead process development, process improvement initiatives, manage policies & procedures, training, and QA

Oakland, California, Us

• Lead all process improvement initiatives, training, risk management, and change management for the CEE Deemed Portfolio of $50 million in customer incentives • Spearheaded process improvement measures and communications for Six Sigma Green Belt Project to improve customer satisfaction by 10% and decrease wait time by 25% for Single Family customers. Savings of $1M for the program cycle • Served in Customer By Design (CBD) Operations workstream to construct new customer-centric reorganization structure, position descriptions, metrics, and end-to-end process flow for approximately 300 employees• Mentor and coach five LSS Green Belts towards project completion and certification

Oakland, California, Us

• Lead two Six Sigma Green Belt Projects on improving the Solar Rebate Process to strengthening customer rebate experience and day-to-day operations. Combined Project Savings $1 million/annually• One of three Program Managers to manage high profile customer solar projects within $2.1 billion dollar state incentive program • Manage all of $36 million dollar/annual budget of state incentive program for Self Generation Incentive Projects for wind, internal combustion, microturbines, and fuel cell projects• Completed training, policies and procedure documentation, and flow charts. Performed quality assurance, root cause analysis, troubleshooting, and data integrity projects.• Produced solar and distributed generations communications, presentations, and data requests for key executives, including the President’s Quarterly Business Review

Oakland, California, Us

• Managed over 2,000 Net Energy Metering Accounts for Residential and Non Residential Solar Customers accounting for millions in revenue• Accounted for PG&E Revenue through Risk Management, Quality Assurance, Root Cause Analysis, Troubleshooting, and Analytical Forecasting• Spearheaded Energy Net Operating System (ENOS) process improvement measures to improve productivity of new account setup by 50% reduction in cycle time• Led all trainings for process improvments and key initiatives

• Managed 10 local restaurants enrolled in OCDN services• Lead promotions, sales, and marketing efforts to encourage sign-ups• Facilitated change management and communications plan to transform awareness of OCDN on UC Davis Campus• Improved vendor relationships with restaurant managers and owners• Served as a liaison between local restaurants and OCDN Headquarters

Doctor Of Education - Ed.D., Organizational Change And Leadership

Master Of Business Administration - Mba

B.S., Managerial Economics, Political Science

High School Diploma