Dr. Janine Lee, Mba, Ed.D. Email & Phone Number

Mountain View, CA, US

Head of x-Global Business Operations (GBO) Skills Architecture and GTM Learning and Development

Mountain View, CA, US

• Lead Global gTech L&D Council and associated core teams to develop and define strategic priorities to govern learner solutions for 10k+ learners
• Lead DEI Capabilities for GTM Belonging Council to foster Director+ Leadership Capabilities to foster accountability for hiring and retention of underrepresented groups
• Lead cross-functional gTech GTM DEI Team to drive allyship, psychological safety, and sense of community through DEI initiatives.
• Develop and manage gTech L&D Portfolio Level reporting spanning $X million, XX L&D practitioners, and XX L&D initiatives to foster cross-synergies and reduce duplication
• Execute major strategic L&D oriented initiatives across multiple gTech teams such as skills development, culture initiatives, and L&D systems and tools programs
• Proactively engage Google-wide stakeholders on initiatives across multiple VP and Product Areas

Mountain View, CA, US

• Manage three Curriculum Tiger Teams for DEI, Onboarding, and Manager/Leader to-be user journey for six of the largest L&D PAs (Product Areas) across Google spanning 150k+ learners
• Lead DEI Curriculum Tiger Team to curate a consistent DEI journey and foster allyship across Google L&D spanning learning for ~150k+ employees
• Manage Curriculum Tiger Team strategy, change management, communications, operating model, and process to operationalize work for XX HC ask and ~$XX Million
• Collaborate with Technology and Shared Services to co-develop business cases for “big bets”
• Manage consulting vendor milestones and deliverables for Curriculum Tiger Team for $x Million Contract resulting in completion of key tiger team deliverables
• Lead L&D Ecosystem Curriculum Business Planning for 2023 and document key learningsNote: This was a short-term assignment for a high priority Google cross-PA effort.

Mountain View, CA, US

• Lead all Global L&D for non-technical training, manager/leadership development, talent pipeline, professional development, team development, and innovation for GDC/GSO (~ 3k employees), partnering closely with critical.
• Co-lead DEI development programs such as HBCU/Black+ Talent Outreach, Equitable Hiring Optimization Program, Manager Allyship, Black+ Professional Development, and Women Professional Development to increase racial.
• Managed team of 30+ reports and 50+ matrixed project team members. Develop strategic playbook and roadmap for 40+ initiatives.
• Led core team of 10 members across organization of 50+ employees to eliminate disrespectful terms from internal & external documentation. Drove 20+ systemic process change resolutions in our legal nomenclature.
• Forge trusted professional relationships with internal leaders, partners, and external vendors.
• Build a quality pipeline of talent into our workforce through internships, entry-level hiring, and other talent pipeline programs

Mountain View, CA, US

• Lead process and technology initiatives portfolio for global Google Data Centers to deliver $XXM+ in savings across projects for GDC/GSO org (~3k employees)
• Managed team of 20+ team members and 50+ matrixed project team members. Lead Digital Transformation and automation of core business processes for GDC
• Create and launch all systems and tools training associated with implementation
• Manage Construction Lifecycle and Portfolio Management and Optimization Team. Key domain areas within portfolio: Construction Management, Supply Chain, ERP, MRP, PLM, Supplier Management and Collaboration, PMO Office
• Lead continuous improvement on the application of analytical methodologies to leverage efficiencies and economies of scale for all global data centers
• Engage with senior leaders to design well-constructed analyses and partner cross-functionally with analysts, operations, engineers and facility managers to effectively deliver innovative and actionable recommendations

Berkeley, CA, US

• Serve as Lecturer for topics related to South African History, DEI, Racial Equity, Entrepreneurship, Leadership, and Communications for EWMBA students
• Awarded highest rating for graduate student surveys as Club 6 faculty. Membership in "Club 6" requires a mean instructor effectiveness rating of at least 6.0 out of 7.0 on the student teaching evaluations in non-PhD.
• Lead all operations, event planning, curriculum planning, and strategy for course of 20-25 students
• Prepare course curriculum, class structure and agenda, facilitate classroom sessions and exercises, and grade student assignments and presentations
• Supervise all business agency, educational site visits, and activities overseas in South Africa

Executive Coaching, Keynote Speeches, Business Consulting, Training, & Workshops.Marketing & Content Creation (DBA: @jetsetjanine)Sole proprietorship since 2014, LLC incorporated in 2023.

Oakland, California, US

• Lead all operations for grassroots nonprofit to blossom to receive over 50+ awards as an internationally acclaimed community organization making a genuine impact on individuals in need
• Manage dozens of press releases, media coverage, public appearances, marketing campaigns, testimonies, digital content, and client case studies to maintain positive and consistent change management of organization
• Impeccable client relationship management and community relationship building skills to revitalize brand and image
• Oversee 100+ staff and 200+ volunteers throughout the nation to join in a ‘dream movement’ and empower themselves to “never be less than their dreams”
• Served over 2500 low income individuals through seven signature programs, distributing over $500K in goods, scholarships, and services to local community

Berkeley, California, US

• Lead Online Learning and Student Experience for Digital Transformation Program and CTO Programs
• Guide 200+ executive and management-level students across 25+ countries through their learning journey, drawing from a mix of tools and frameworks from data science, IT management, and marketing.
• Foster a positive environment in live teaching sessions and moderated discussion boards, and accelerate student learning beyond the typical online learning experience.
• Provide deep functional expertise on the Digital Transformation subject matter to field questions from participants in the program
• Lead and execute on course communications strategy to engage students
• Conduct interactive office hours to stimulate participant learning

Santa Clara, California, US

• U.S. News and World Report (2023) Ranks #1 in Silicon Valley for Executive and Part-Time MBA Programs
• SCU's MBA Program ranks 9th in the nation for Top Alumni Salaries (Source: Payscale 2017) and hosts students from Fortune 500 companies
• Serve as an Adjunct Professor for Effective Business Communications class, focusing on personal branding, writing skills, presentation skills, networking, and authentic leadership
• Create course curriculum drawing from a mix of tools and frameworks from course reading materials, videos, and interactive exercises
• Coach students to communicate clearly, concisely, and persuasively both orally and in writing toward various objectives (e.g., information, advocacy, persuasion) and with appropriate professional etiquette across.
• Teach techniques and practice informal networking skills to create relationships with Silicon Valley professionals by learning pragmatic, proactive approaches

Oakland, California, US

• Manage team of approximately 20 Business Analysts towards Continuous Improvement Goals including business process management, digital transformation, technology implementation, training, and change management. Manage.
• Consult with senior leaders and key executives on improvement opportunities, change management, and communications strategy
• Lead Continuous Improvement for Electric Distribution Organization (approx. 3,000 employees) which focused on Maintenance, Construction, and Design
• Draft and execute on internal communications for VPs, Senior Directors, and Directors within line-of-business such as intranet articles, talking points, newsletters, and other general communications
• Develop and execute on rigorous Business Process Management and Ownership for critical end-to-end processes including all training execution
• Coach and mentor approx. 50 LSS Yellow Belts and Green Belts throughout the organization

Oakland, California, US

• Lead core team of 50+ and manage 100+ cross-functional stakeholders as Business Project Lead for Channel of Choice resulting in $7 million savings improvement initiative to execute customer communications preference.
• Manage 2 Communication Representatives on internal communications, employee engagement, intranet articles, presentations, ghostwriting for VP of Customer Operations, and employee events
• Lead multi-million dollar RFP, vendor selection, SOW, and negotiations process to contract with enterprise wide notification provider
• Create and execute enterprise wide notification business governance model for ongoing and new notifications
• Serve as enterprise wide lead for digital communications policy for all email, text, and outbound calls to customers
• Lead utility benchmarking on preference management, outbound notifications, and outage communications for PG&E

Oakland, California, US

• Serve as Chief of Staff to Director of CES Operations for developing employee engagement strategy, training, benchmarking, operational excellence, goals/metrics, risk management, customer complaint management, key.
• Lead as Line of Business Lean Six Sigma Black Belt Lead for Customer Care (~2,000 employees) to mentor/coach 10+ LSS professionals/annually towards PG&E’s central leader goals
• Develop comprehensive change management and communications plan for all of CES Operations (~100 employees) involving key initiatives, newsletters, CES announcements, leadership messages, ELT meetings
• Launched CES Ops Supervisor Training Program to develop future PG&E leaders, provide customer-centric training, and improve employee engagement
• Manage large-scale multi-million dollar RFP, vendor selection, SOW, and negotiations process to contract with rebate processing vendor to manage processing of approximately $50 million of incentives for a program cycle
• Lead all vendor process training and employee upskilling on vendor management and escalations

Oakland, California, US

• Serve as Lead Consultant/Advisor for all CES Operations-related customer process improvement enhancements, training, process improvement initiatives, risk management, facilitate strategy sessions, and lead metrics.
• Project Co-Lead for CES Contracts Administration Design Project with Sourcing to streamline end-to-end Contracts Admin process to better manage $1.1 billion spend and complete mandatory training for all CES employees
• Spearheaded CES IT MDSS Governance Design Project and change management to better manage $6 million IT spend to better serve our customers through customer-facing systems by building a robust MDSS governance SR process.
• Lead for the CES Operations Systems & Processes Employee Engagement Task Team to improve EEI scores
• Supervise, train, and mentor five employees (and coach five non-direct reports) to effectively lead process development, process improvement initiatives, manage policies & procedures, training, and QA

Oakland, California, US

• Lead all process improvement initiatives, training, risk management, and change management for the CEE Deemed Portfolio of $50 million in customer incentives
• Spearheaded process improvement measures and communications for Six Sigma Green Belt Project to improve customer satisfaction by 10% and decrease wait time by 25% for Single Family customers. Savings of $1M for the.
• Served in Customer By Design (CBD) Operations workstream to construct new customer-centric reorganization structure, position descriptions, metrics, and end-to-end process flow for approximately 300 employees
• Mentor and coach five LSS Green Belts towards project completion and certification

Oakland, California, US

• Lead two Six Sigma Green Belt Projects on improving the Solar Rebate Process to strengthening customer rebate experience and day-to-day operations. Combined Project Savings $1 million/annually
• One of three Program Managers to manage high profile customer solar projects within $2.1 billion dollar state incentive program
• Manage all of $36 million dollar/annual budget of state incentive program for Self Generation Incentive Projects for wind, internal combustion, microturbines, and fuel cell projects
• Completed training, policies and procedure documentation, and flow charts. Performed quality assurance, root cause analysis, troubleshooting, and data integrity projects.
• Produced solar and distributed generations communications, presentations, and data requests for key executives, including the President’s Quarterly Business Review

Oakland, California, US

• Managed over 2,000 Net Energy Metering Accounts for Residential and Non Residential Solar Customers accounting for millions in revenue
• Accounted for PG&E Revenue through Risk Management, Quality Assurance, Root Cause Analysis, Troubleshooting, and Analytical Forecasting
• Spearheaded Energy Net Operating System (ENOS) process improvement measures to improve productivity of new account setup by 50% reduction in cycle time
• Led all trainings for process improvments and key initiatives

• Managed 10 local restaurants enrolled in OCDN services
• Lead promotions, sales, and marketing efforts to encourage sign-ups
• Facilitated change management and communications plan to transform awareness of OCDN on UC Davis Campus
• Improved vendor relationships with restaurant managers and owners
• Served as a liaison between local restaurants and OCDN Headquarters

Doctor Of Education - Ed.D., Organizational Change And Leadership

Master Of Business Administration - Mba

B.S., Managerial Economics, Political Science

High School Diploma