Janis Daniel Email & Phone Number

This position entails providing administrative assistance to the Criminal Investigations Division, consisting of six units, a Captain, Lieutenant, and four Sergeants. Utilizing Microsoft Word, Excel, and PowerPoint, I handle a wide variety of projects, creating various presentations, spreadsheets, brochures, and other documents. I also supply Notary Public assistance, timekeeper duties and investigative skills by assisting with adult Missing Person cases. This job provides a unique opportunity to use a variety of skills to aid in the resolution of issues facing the community, as well as interacting with the other 5 divisions in the Police Department, District Attorneys, FBI, SBI, and various law enforcement agencies across North Carolina and the United States.

In this position, I provided secretarial support to the Director, Associate Director, six staff members, and the Human Relations Commission, consisting of 13 commissioners. This job afforded the opportunity for me to learn various elements of governmental ordinances and practices, while assisting clients in filing EEOC, HUD and Public Accommodation discrimination complaints. Other duties included creating flyers, brochures and presentations for various commission and department activities, working with the media to promote these events, developing spreadsheets to aid in organizing the department, assisting the Director with the department budget, compiling minutes for the commission and various committees, and helping the commissioners with various forums and projects. This position interacted with all department heads, Mayor, City Manager, Clerk’s office, City Council, and various agencies within the City.

During my tenure in this position, I created a filing system to maintain files, records, and archives of this agency, while creating spreadsheets and Word documents to organize. I attended monthly board meetings, prepared packets, mailing lists, minutes and other pertinent information to assist with their projects. I created PowerPoint presentations, brochures, flyers, and timelines to promote the work of this organization, as well as greeted the public and handled day-to-day operations of the office. This job offered opportunities to learn about international relationships with other cities in other countries as well as maintaining contact with Sister Cities International, Sister Cities Board of Directors, State Coordinator, Corporate Advisers, committees, and members.

In this position I provided secretarial assistance to a group of engineering personnel, which includes handling various projects. Using my computer skills, I have created numerous Excel spreadsheets to organize various things in the office, as well as working with a CAD program called EWO to final post engineering work orders. During this time I revised the Fiber Optic Disaster Recovery book for the entire district.

Sprint sold the NOCUTS department to Asplundh Tree Company on March 17, 1999. We were placed under All Clear Locating Service, a subsidiary of Asplundh. In this role, I managed the budget and computer operations for 24 states and Canada. These locations encompassed 40 offices. I managed a team of 3 that assisted me with this. This entailed providing project management for various projects, engineeering and designing server rooms, and installing computers and related software. Due to consolidation of all Asplundh subsidiaries into one, my position was surplused on December 31, 2000.

As Operations Support Manager for NOCUTS, I supervised 4 employees who provided technical and operational support to 19 states. My team was responsible for all computer support (including training), the operating budget, safety, and providing vehicles and locating tools to field forces in these states. Using project management tools and concepts, I was able to lead my team to accomplish these goals.

As Help Desk Analyst and Technical Support Analyst at the Help Desk, I handled calls and helped troubleshoot problems for clients. During this time, I supported ITCSC in Kansas City, assisting in monitoring the network, following up with clients on trouble tickets, ARBS administrator and serving as WFM POC for all 4 regions of Sprint. As WFM POC, I developed procedures and documentation used in escalation of WFM outages and problems for expeditious resolution. This job afforded several opportunities to provide instructions and documentation for sundry groups throughout Sprint on various topics. I worked with every department and many diversified clients in assisting with day to day problems, as well as offering suggestions to guide them to permanent resolutions.

I engineered the construction of telephone cable, installed computers, taught computer classes

Education record

Education record