Janis H Email & Phone Number

Singapore

Responsibilities:-Develop and implement Data architecture components of Visitor and Organisation master data standards, Data Reference model (DRM) and metadata harvesting esp on offline datasets.-Work with CDO and line units to strengthen data governance and management practices in STB through development and implementation of data policies and processes to ensure continuous compliance and uphold trust with our stakeholders. These includes review and update of STB Privacy Statement for our change to use CAPI technology to replace third parties cookies.-prepare the Annual Data Report and Annual Government Data Strategy KPI for submission and ensure progressive movement in the key initiatives for the year.

Singapore

- report to Head of Operations Excellence, Intelligent Data Management located in Prague, Czech Republic- set up process quality monitoring methodology that would regularly monitor the quality, performance and impact of our processes- map the impacted processes to our stakeholders’ needs and expectations and provide insight that help to steer towards common goals & benefits

Singapore, Singapore

- report to Global head of Data Management Center , Intelligent Data Management located in Prague, Czech Republic-Drives team behavior through cadence-driven business practice. Providerecommendation and coaching-Collaborate with Global Data and cross functional teams on Master DataGovernance and improvement-Ensures adequate Data Quality Standards are maintained for Accountscreated in CRM & planning system. Develop team cadence reporting andutilize data strategy to actions dashboard to automate findings and actions.-Execute and Coordinate activities to develop a coherent vision aroundrelevant projects.

Singapore

Report to Head of Regional Data Management Center, APJ & GC, located in Singapore • working with a team of regional data members (2 Hc in Philippines, 6 Data Back Officers in China and India ) that support and enable the sales/sales management, marketing, finance to efficiently/productively manage account and contact data in CRM and related systems, both in English and Local Language. • coach the team on best practices to adopt/execute (e.g. data audits, scheduled tasks, standard hierarchy analysis and management). • Works closely with Global Data Management and cross functional teams on Master Data Governance and Improvement Initiatives, and ensures close synergy with the market units as well as alignment with sales, pre sales, marketing, regional solutions operations• Executes and Coordinates activities to develop a coherent vision around relevant projects and programs (GTM, Whitespace 100K new accounts, profiling team for demand generation , new shared service team setup) that provide positive benefits for regional operations• Ensures adequate Data Quality Standards are maintained for Accounts created in CRMand is recognized as a Leader and Champion in the Region for of CRM Master Data and itsrelevance to Sales, Marketing and Finance.

Singapore

Report to Senior Director, Apps Data Reporting, APJ Business Operation, located in Singapore• Enforcing Data Quality Standards driven by Global Data Management• Aligns Master Data Management with Operations priorities articulated by Head of Business Operations/COO• Aligns with GCO Data Management(Center of Excellence, Chief Business office)to both represent the Field Sales needs and ensure that Master Data has the quality needed toexecute business (marketing, sales, finance/order) in the field.• From 2012 -set up APJ data mgmt team with 2 headcounts, coach and mentor the team to fulfill all APJ data requests• Jul 2015-Feb 2016 Data Manager for South Korea Market Unit

Singapore

Executive Reporting: Workout a consistent cadence of reports like slipped deals, pipeline cadence, License Audit, Scorecard, Win Lost. Develop BusinessObjecets webi reports and publish on Global Field Ops’s reporting infrastructure to enable regional resources to be scale/improve productivity.Customer Data management: Liases with Data Service team to provide data service to country team, data cleansing projects (CRM Top 20 account and contact fields, C-levels/License Audit/Maintenance Contacts updated in CRM)Teleweb/Interaction Center CRM applications: Training and management of third party telemarketing team in terms of system processes.

- Divisional Process Owners for On Demand business support, to drive operational, system and process in OD subject matters. Includes sales performance tracking, analysis and support. - Business advisory and support to various LOBs’ Divisional Process Owners and Japan counterparts, to drive implementation of new/updated processes and procedures. - Assist in rollout/managing changes of Global systems and processes, provide business assistance and support to the field- Serve as a liaison with other divisions such as Finance, Contracts, Accounts Receivable and Order Management in an effort to ensure accurate and timely transaction processing.- APAC Division owner for Siebel CRM (sales forecasting, campaigns members and territory mapping modules), Contract Base Management System (CBMS) Sales Credit Reporting (Compensation) across all three LOBs (Premier Support, Advanced Customer Services and On demand).- APAC Dispatchers for both ACS and OnDemand LOBs for sales lead generation from Marketing campaigns

- Team lead to the User Support Centre admin team (3rd party outsourced team). - Support planning for new business applications that is rolling-out to USC for end user support services. - Local AP countries USC support services roll out and management of USC committed service level agreement and objectives

- Resolve customer complains on product quality by provide level 2 escalation and resolution support for IBM ThinkPads, Commercial/Consumer Desktop, Intellistation and Network Station products. Escalations are originated from IBM Account managers, IBM Business Partner, IBM Service Centre or Corporate customers.- Monthly warranty and quality report consolidation and submission to ASEAN counterpart.- Implement and support for electronic warranty claim system that helps to reduce operation cost.- Support IBM ServicePac products in terms of generating forecast, addition of new products and marketing materials.

Singapore

- Responsible for validating new notebook computer designed by the design center, main focus is on network connectivity, compatibility, interoperability, stress test and performance of network interface cards in the system. -Set up and maintenance Local Area Network that runs different Network Operating System, e.g. Windows NT Server, Novell NetWare, Banyan Vines.- Set up validation tools, e.g. Microsoft SMS, Microsoft SQL Server, Compaq Management tools and Intel LANdesk software.- Provide technical training and support to other testers on the various network facilities.- Compaq specific software and drivers functional test in the major Microsoft Operating System.- Develop test program to automated testing.- Communicate with hardware vendors on test issues and drive for resolution.- Interface with marketing manager in defining new features.

Master Of Business Administration (M.B.A.), Management Of Technology

Bachelor’S Degree, Computer Engineering, Pass With Merit

Activities and Societies: AIESEC

Diploma, Electronics And Communications Engineering