Jan Jæger Email & Phone Number

I have been working with IT and IT Service Management for over 25 years and have experience as Project Manager, Business Developer, Business Architect, Test Manager, Process Architect, Process Owner and Educator/Coach. My experience is achieved from projects in large as well as small companies within the area of production, logistic/transportation, public administration, finance, military, consultancy, QA, IT Operations and IT Services.Since 2008 I have, as partner and owner of reflectIT, been working for some of the largest companies in Denmark from private as well as public sector, and since 2014 I have worked intensively with implementation of governance Compliance and functionality within different business areas on ServiceNow platform.My extensive practical experience, leadership, Business sense and social skills have demonstrated value when it comes to management of process change, IT Service Management processes and IT Governance between Business (customer) and Service Provider. The practical approach is based on relevant and formal educations, but often my most important tool is my life experience, humour and the ability inspire.My professional motivation is the ambition to increase the value chain by the Business by optimising on activities and procedures that will assist in achieving the strategic goals of the company. This include optimising of IT in support of Business activities and objectives by adapting Best Practice processes/tools and thereby obtain necessary ensuring of IT provision, organisational maturity and service orientation.I am a highly dedicated, result-driven, focused/analytic person with the ability to think out-of-the-box and be creative in finding a solution for a specific issue.Specialties: Assessment, process optimization/ process implementation and organisational change for industrial and IT Service Providers.Practical leadership.Coach- and Teaching experience.Project Management.

Listed skills include Configuration Management, Business Analysis, It Service Management, Itil, and 38 others.