Jan Carter Email & Phone Number

Las Terrenas, Samaná, Dominican Republic

Responsible for creating engaging and visually appealing content for Instagram and Facebook for a luxury whisky bar (@zafirolounge) in a scenic coastal town in the Dominican Republic. Captures high-quality photos and videos of the whisky bar's ambiance, cocktails, and events, and promotes via reels, stories, and regular posts.

Las Terrenas, Samaná, Dominican Republic

Supported the establishment of back-end administration processes for a real estate venture in the Dominican Republic, focusing on optimizing efficiency and accuracy in bookkeeping, file management, and flow processes. Leveraged expertise in administrative management to support business growth and employee development, collaborating closely with owners, employees and other stakeholders to ensure seamless operations and facilitate informed decision-making. Provided comprehensive support to the real estate sales team by facilitating communication with leads, managing sales documents, commission forms, and coordinating with legal entities, financial institutions, and other support services, resulting in streamlined transactions and enhanced client satisfaction.

Toronto, Canada Area

Responsible for Entry Advising & Prior Learning Assessment & Recognition (PLAR), monitoring and innovating services and processes, documenting procedures, supporting the Entry Advising and PLAR team members, setting up cross training, and facilitating the related development of the Student Information System (SIS).

Toronto, Canada Area

Planning, developing, and delivering pathway to employment programming and services to ensure they are aligned to meet immigrant and general population student needs and post-secondary demands. Managing funding proposal partnerships with internal and external partners. Working on building institutional capacity for the recognition of prior learning (RPL) and assessment for immigrant, second career and general population students.

• Responsible for leadership and administration of the Orientation to Ontario project, funded by Citizenship and Immigration Canada (CIC) and the Ontario Ministry of Citizenship and Immigration (MCI), which is tasked to develop a framework and tools to support the delivery of a standardized “orientation” to Ontario to aid newcomers with their settlement and integration processes• Accountable for functions/processes related to project staffing, including critical workload analysis, staffing and resource planning for internal staff, as well as external partnerships and consultants• Oversees content creation and design development of the tools and supports – print, online and workshops – that will work in unison to address key information needs and settlement planning, and works with educational consultants to ensure learning outcomes and evaluation frameworks adhere to principles of adult education

* Responsible for leadership of the Entry and Advising Services, Prior Learning Assessment and Recognition (PLAR), Credential Recognition, Specialized Assessment partnerships and management of the Entry Advising staff team including staff recruiting, coaching, setting performance and service standards and evaluating, enhancing job satisfaction and reporting* Ensures Entry and Advising services are delivered in a consistent and effective way in alignment with College policies and adoption of innovative techniques and processes for client support* Coordinates Advising services offered across the College, ensures special expertise is developed and available in handling unique challenges (i.e. English as a Second Language/ESL or unique programs)* Develops PLAR, Credential and Competency Recognition and other services at the College and delivers these services in partnership with Academic Programs* Develops and/or partners with related services for special requirements (i.e. Specialized Assessments for external bodies)* Responsible for project management and administration of new initiatives across the breadth of Entry Services for key populations, immigrant-related projects such as CIITE and CIIP, and government funded projects, such as Second Career initiatives* Leads internal and external partnership development and relationship management, manages all services, programs and projects to provide full support to applicants* Contributes to the development and implementation of the divisional business plan and budget* Develops and publishes regular reporting and research on Advising and Entry Services within and externally

• Led the scoping, planning, implementing and liaising with key internal and external stakeholders on immigrant-related projects related to program and service expansion, including Colleges Integrating Immigrants To Employment (CIITE), Occupation-Specific Language Training (OSLT), & other CIC- and MCI-funded language and path-to-employment projects• Wrote funding proposals in partnership with key internal stakeholders and external partners – including budget forecasting, development of program delivery timelines, resourcing, and evaluation; drove successful application for bridging funding to enhance language supports and course content updates for the Academic Pathway for Nurses Graduate Certificate (EAP-MCI), and supported the funding of a professional development opportunity for a professor in the Career and Work Counsellor Program to train counselors overseas in China and in the Philippines in 2009 and 2010• Provided marketing consulting/support to immigrant-related programs and services, including Entry Advising, Bridging Programming, and Language Training, and worked with Marketing & Communications Department to ensure compliance with Brand Reputation Standards• Participated in new curriculum development on immigrant-related academic programs such as OSLT (Business, Health/Nursing, and Construction/Trades), and corporate programs such as CIITE (Cultural Proficiency)• Recruited, hired and supervised the part-time, partial load and sessional OSLT instructors, and conducted on-going evaluations to ensure adherence to the curriculum and collect recommendations to improve learner outcomes• Led outreach on behalf of the Department with external organizations, including professional associations, immigrant serving agencies (i.e. COSTI, TRIEC, etc.), industry, and other educational organizations, assisting in the establishment of positive, on-going relationships with stakeholders and clients

• Established a business-to-business marketing department in an entrepreneurial, customer-oriented creative marketing communications firm• Created processes for collecting and disseminating market research• Drove market awareness among clients and colleagues and thought leadership via articles, speaking opportunities and public relations• Planned, initiated and implemented activities to support business development goals and client relationship management activities• Managed planning & execution of industry trade shows, including creative development and production of the booth and sales materials, plus pre- and post-event campaigns and communications to prospects and clients• Worked collaboratively across internal departments and Corporate Divisions to ensure alignment and consistency in messaging and client management• Worked from a zero-based budgeting approach to ensure efficient allocation of resources and confirmation of activities against vision, mission and goals

• Managed business-to-business direct mail/email campaigns & sales collateral, including creative development, production, budget, and demand generation• Assisted team leader in development of strategic marketing plans, including the collection of competitive intelligence, market analysis and best practices• Conducted competitive intelligence to generate ideas for new opportunities• Participated on implementation team for the adoption of SalesForce.com – an online application for client-relationship management (CRM)

• Instructed EAC 150 (credit) and EAC149 (non-credit) – College English to students enrolled in business, marketing & computer diploma programs• Instructed APC100 – Applied Professional Communications to English as a Second Language (ESL) students enrolled in business diploma programs• Instructed international students in ESL Level 1-8 (beginner to pre-post-secondary) language classes at the English Language Institute (ELI), to support their post-secondary aspirations• Developed curricula, established evaluation methods based on existing learning outcomes, wrote lectures, assisted students in class & office hours, and participated in non-formal ESL language assessments each term• Experienced in instructing and facilitating a diverse group of multi-generational and multilingual learners• Adept at creating learner-centred classroom environments that foster empowerment and ownership of the learning process

• Responsible for development of creative from concept to print on retail advertising, regional and national brochures, flyers, and faxes• Produced more than 10 brochures annually, concurrent with high volume of weekly ads (up to 55 national and international destinations) for newspapers, magazines and advertising agencies• Retouched and colour corrected images, and developed an in-house image management system to facilitate searches of over 10,000 hotel and destination images from CD, transparencies and negatives• Trained freelancers and managed their workload as required

• Responsible for typesetting and proofreading the University Course Calendar, Journal of Canadian Studies, and departmental posters, flyers and booklets

Mba, Marketing - Integrated Brand Communication

Certificate, Teaching English To Speakers Of Other Languages (Tesol) Certification

Ba, Cultural Studies/English

Activities and Societies: JBC Student Council 1993-1994 Editor-in-Chief Trent Annual Yearbook 1989-1990 Otonabee College Co-Female Athlete.

Education record

Education record