Regular Job Functions:Document, test, and modify network operating systems to enhance efficiency and reliability.Diagnose and remedy network and user issues.Implement client projects by drawing upon a variety of prior technical experience.Maximize network performance through proactive network design and monitoring.Develop and maintain accurate and timely guidebooks for clients.Act as liaison between development team and customers to resolve issues and implement custom solutions.Provide on-the-job training (via shadowing) to Support Specialists. Produce up-to-date records of clients’ networks as they grow.Design, develop and implement tests across the entire platform.Responsible for executing on executive and company driven strategies with local team.

Responsible for ongoing support and operation of client systems and associated infrastructure. Regular job performance included the following tasks: Troubleshooting and resolving PC software/hardware incidents, integration of new desktop technologies, enhancement and security.Development and maintenance of standards relating to hardware, operating systems, procedure and policy. Development, testing and maintenance of workstation images. Collaboration with team mates with regards to process improvements; lifecycle asset management; client health, such as patching, upgrades and maintenance; licensing inventory and compliance.Management and maintenance of help desk portal, incoming tickets and escalation to various departments within IT, as necessary. Responsible for all user access including AD accounts, Exchange mailboxes, folder access permissions, accounts and permissions for and to, ERP and PLM systems. VIOP phone set up and configuration as necessary. Trained users on all IT controlled systems and access. Created documentation for multiple areas of IT, from end-user account setup through various knowledge base articles, as well as initial record of tribal knowledge for future usage.

Engineering firm with 100 employees; with Civil and Structural focus. Supports the Local Area Network (LAN) and Wide Area Network (WAN) performance and security of various clients.Installed, configured, maintained and monitored the operation of the client's servers, workstations and other network devices. Provided clients with Tier 1 and Tier 2 helpdesk support, telephone and on-site. Evaluated vendor hardware, software and telecommunications equipment, recommending purchases consistent with client's short and long term objectives. Conducted audits and evaluations of current licensing standards, hardware and software configurations within various organizations. Made recommendations and assisted in the implementation of IT policies and standards, ensuring adherence to security procedures. On Emergency Preparedness Committee; provided disaster recovery plan and procedures for all technical systems within the organization.Training of users on IT operations, procedures and new software implementation.Designed and implemented new data center; managed IT renovation during tenant improvement.Planned and implemented enterprise wide Voice over IP solution, which included Mitel 3300 phone system with Unified Communications capabilities.Migrated all major applications including Office, AutoCAD, and Windows OS to current versions.

IT Consulting firm with 11 employees serving Greater Seattle small business community.Supported the Local Area Network (LAN) performance. Installed, configured, maintained and monitored the operation of the workstations and other network devices. Provided clients with Tier 1 and Tier 2 helpdesk support, telephone and on-site. Provided support for hardware, software and telecommunications equipment. Assisted Senior Engineers with client on-site support and consultation.Provided on-site support for Engineering company during Novell to Windows migration. Functioned as interim on-site Network Administrator prior to permanent assignment.Managed all Engineer schedules for service and client appointments.Audit and reconciliation of all client accounts.

Regional telephone company with 150 employees serving Central and South Whidbey Island.Daily instruction and user support of Windows Operating Systems, Microsoft Office Suite Applications and general computing issues. Regular software and hardware maintenance, on Windows 95, 98 and NT machines. Troubleshooting connectivity issues, TCP/IP or hardware related. Creation and maintenance of MS Access: workstation and software inventory database, inter and intra-lata carriers database.

Provided multi-tiered telephone technical support for customers with various connectivity issues. Verbally instructed users regarding internet setup and configuration. Maintained Microsoft Access Database containing customer records.