Janna Hershey Email & Phone Number

New York, Ny, Us

Boston, Massachusetts, United States

Serve as an escalation resource for clients who experience difficulties when integrating Panorama Software or require novel configurations to accurately view their data. Work closely with technical and non-technical audiences to troubleshoot and resolve data discrepancies in a timely manner. Partner closely with product and engineering teams to identify requests for future product development. Train Client Experience team members on features of Panorama's Student Success platform.

Boston, Massachusetts, United States

Configured online surveys and reports for clients with up to 200K ARR in Panorama survey platform. Developed process improvements for survey delivery and team collaboration, broadening features available to non-Enterprise clients while reducing SLAs for launching surveys and reports. Trained 38 new Client Experience team members on Panorama software through live onboarding and documentation.

Greater Boston Area

Trained in Agile project management and Software QA processes.

Ithaca, New York Area

Wrote job aids and created video tutorials on how to use Cornell's learning management system, CULearn. Tested software updates in Saba Cloud. Researched best practices for creating online learning content, including how to adhere to WCAG 2.0 guidelines for accessibility.

New York City, Ny

Completed various projects for the Customer Success department including:-Created a relational data structure using Snowflake SQL to capture nested metrics-Wrote documentation explaining terminology in the Braze platform for end users-Mapped out the ideal customer journey within Braze for multiple industries-Built out email templates for product support team answering FAQs-Presented all completed projects to the Customer Success team

Houston, Texas

Led classes of 20 high school students in completing math, physics, and computer science projects. Advised campers on how to create oral and visual presentations by leading class exercises and providing group critiques. Facilitated professional development for high school teachers and administrators on how to effectively use project-based learning in their classrooms.

Ithaca, New York Area

Provided walk-in-tutoring to Cornell University students taking various introductory level statistics courses. Assisted them with homework, exam preparation, and clarified information taught in class lectures.