• Responsible for entering relevant student and course data in the student management systems (VETtrak, VETEnrol, ARMS) for all accredited and non-accredited courses. • Assist the Education Program Coordinators to meet compliance obligations of the Centre. • Maintain database of student records, including creation of certificates.• Created and maintained internal process to streamline enrolment processes to ensure all items were captured. • Carry out data entry and administration for all courses as directed. • Responsible for monthly upload of student data to SVTS. • Correspond with re engagement schools about enrolment details, VASS results and monthly attendance.• Maintain the VASS database for VCAA ensuring all results entered for Skills First students as well as getting results to schools with students on a re engagement contract. • Installed and maintain VETenrol for ACFE pre-accredited course registration to make online bookings easier. • Responsible to undertaking records management and archiving. Created internal process to ensure destructions are documented and conducted in line with relevant legislation. • Assist and support the co-ordination and administration of all education programs according to policy and procedures.

Promoted to more complex and comprehensive role following initial period as subjectspecific Project Officer.• Provide administration support for national events department supporting not-forprofit industry association.• Coordinate logistics for technical seminars in various locations nationally, including;creating registration page, financial management, securing venues, speakermanagement, travel and accommodation, database management, communicatingpresentations and managing the delivery of certificate of attendance to attendees.• Assist in the coordination of the yearly national peak industry body conference – FireAustralia, including; creating website and registration page, financial management,speaker management, travel and accommodation, general administration duties asrequired.• Manage and process accounts payable information, including; creation of invoices,allocation of payment and end of month processing.• Liaise with multiple internal and external stakeholders and prioritise tasks to ensureexpectations are managed and met.• Identify risks, challenges and provide proactive and constructive solutions tomanagement in a dynamic and constantly evolving environment.• Maintain database of members and attendee details, including data cleansing.Involved with the implementation of internal Events software (EventsAIR) and itsintegration with the internal membership database (IMIS).• Provide guidance and direction to junior team members.• Engaging with association members and key industry stakeholders to understand andrespond to identified issues and requests.

Engaged to project manage internal data cleanse.• Identified data from multiple departments, held in multiple formats for cleanse.• Identified reconciliation process for existing data and developed procedures to improvedata entry behaviors and culture within the association in relation to data entry.• Performed membership database cleanse in excess of 20,000 individual record inputsto ensure data could be utlised reliably and with improved confidence forcommunications with members and internal reporting.• Created internal cost savings by ensuring data was accurate and could be usedeffectively.• Eliminated significant numbers of duplicate entries to database and identifiedinconsistencies associated with internal procedures that were creating these issues.• Undertook this work with minimal direction from existing staff who had limitedknowledge of database variables that related to their input techniques, or those of otherdepartments.

Provided daily customer service for eBay company via email and phone using Zendeskticketing system.• Prepared invoices for customers.• Initiated conversations with disgruntled customers through eBay resolution centre toensure a fair outcome for all parties involved.• Provided customers with credits and refunds where required.• Liaised with suppliers regarding product questions, deliveries and service issues.• Liaised with couriers to ensure adequate delivery times.• Provided data entry for listings and websites.• Created copy writing content for websites.

Fulfilled a specialised role as Second in Command (2IC) to National Records Managerthat was created to manage and coordinate the implementation of a company widedestruction schedule for sensitive internal records across Australia and New Zealand.• Documented and implemented cataloguing procedure to ensure necessary data wascaptured for future use.• Created and implemented work process procedure for records personnel across theorganisation’s offices in Australia and New Zealand to generate reports for recordsscheduled for destruction and determine the requirements necessary to cleanse data fordestruction approval.• Responsible for communicating and implementing records management policy andprocedures to subordinate staff in Australia and New Zealand includingtroubleshooting and providing direction on behalf of the National Records Manager. Curriculum Vitae – Janna Wright 3• Liaised with other department managers throughout the organisation to ensure supportand sign off for destructions across a diverse range of records of varying sensitivity andimportance.• Conducted data cleansing on over 80,000 lines of data, including classifying, checkingdata and editing in accordance with organisational procedures to prepare informationfor destruction in line with relevant Australian and New Zealand legislation.• Liaised with offsite suppliers (Recall Total Information Management and IronMountain) to ensure destructions were completed as instructed and destructioncertificates received.• Managed diary and travel arrangements for National Records Manager and contributedto team coordination and cohesion to deliver objectives developed in conjunction withthe National Records Manager.• Organised and prepared national and international conference calls and meetings andvarious other supportive administrative tasks as required.

Personal assistant to General Manager and support staff.• Provided daily customer service for end users regarding operation of Business Manager(BM) software.• General office duties including typing, payroll, filing, diary management and financialdocumentation.• Created an internal records filing system and administrative procedures to improveoffice efficiency and governance.

Fulfilled a specialised role as Second in Command (2IC) to Records Manager.• Led the creation and implementation of a firm wide classification system forcataloguing all company records in conjunction with the Records Manager.• Implemented and supervised cataloguing of company records for offsite storageincluding liaison with internal departments and the preferred external offsite storageprovider (Recall Total Information Management) for dispatch and retrieval of records.• Implemented and supervised destruction schedule for company records pursuant toorganisational policy and relevant legislative requirements.• Led the development of internal records management software (Objective) andcoordinated its implementation, including liaison with the software developer to tailorsystems to suit operational requirements and objectives.• Documented software procedure manual and trained end users in Objective.