Janna C. Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas, United States

Houston, Texas, United States

• Prepared for customer inquiries by studying products, services and their management processes• Professionally handled incoming requests from customers to ensure issues are resolved both promptly and thoroughly• Provided varied phone and e-mail support to customers related to customer satisfaction issues• Gathered customer information, asses and fulfill customer needs• Liaised with customers, suppliers and vendors regarding order issues• Worked in a team environment, where… Show more • Prepared for customer inquiries by studying products, services and their management processes• Professionally handled incoming requests from customers to ensure issues are resolved both promptly and thoroughly• Provided varied phone and e-mail support to customers related to customer satisfaction issues• Gathered customer information, asses and fulfill customer needs• Liaised with customers, suppliers and vendors regarding order issues• Worked in a team environment, where multiple client programs are managed concurrently• Developed strong and professional customer relationships at all levels Show less

• Updated and edited legal rules to help with contest promotions• Created and sent proposals to business partners for future campaign promotions• Curated and sent out templates to staff for new campaign promotions• Strategized with Sales team on how to execute a promotion effectively• Worked promotional events in order to engage with listener base and drive more interaction for the client and for our station

• Worked in tandem with promotions department and radio show hosts• Organized paperwork for events• Categorized prizes for specialized events• Worked numerous high-volume events• Gained insight to programs curated for the promotions department• Organized and worked Schlitterbahn Galveston Island Treasure Hunt event with the direction of my supervisor• Engaged with prize winner base to ensure all needs were met