Jannicke Rinderud Email & Phone Number

Stockholms Län, Sverige

Att Membrain, Customer Success is about focusing on our customers´long-term success by building trust-based relationships with key stakeholders and helping them realize their defined future outcomes with Membrain´s help. I will help them execute their sales strategy and adopt the best practice behavior needed to consistently achieve sales targets. Membrain is like having a virtual coach in your corner, guiding teams every step of the sales and customer process.

Stockholms Kommun, Stockholms Län, Sverige

My mission was to ensure that our clients fully leveraged our system's capabilities, tailored to their needs in CRM, resource allocation, project management, recruitment, and skills management. I regularly engaged with stakeholders, leaders, and users within these professional consulting firms.Cinode aims to be a vital support for their clients, helping them strengthen their value propositions and build strong, long-term relationships with their clients. The expertise and experience of these firms provide a solid foundation for individual skill growth, fostering trust in their delivery capabilities. Thus, an effective skills strategy is fundamental.With the right system support, clients can assign the right person to the right project at the right price. Additionally, managing collaborations with external resources within the system offers a comprehensive overview, ensuring high utilization rates, which is a key goal for all consulting firms.Cinode holds a strong position in the industry, supporting consulting firms with sought-after expert insights through newsletters, podcasts, and surveys.

Stockholms Kommun, Stockholms Län, Sverige

As a Customer Success Manager in e-learning, "the how" was my top priority every day. How to set the right processes, communicate the why and how and plan with stakeholders. My mission at Junglemap was to ensure that my clients experienced a measurable impact from their digital learning efforts. Junglemap invented NanoLearning in 2007. Through Junglemap's SaaS, millions of lessons have been created in areas such as information security, data protection, and company-specific courses.

Stockholm, Sverige

Organize and administer activities included in leadership development and mentoring programs, as well as coordinate events in the business network. Update media. Serve as the contact person for customers and members.The goal of the organization is to increase the number of female executives at high levels in large companies. The company offers training programs for senior managers to develop their strategic, operational, and personal leadership skills. Program participants can join the business network, which offers exclusive company visits, seminars, and meetings. The company has a strong presence in the business community.

Stockholm, Sweden

Personnel Responsibility: Managed a team of seven, including development and salary discussions. Responsible for recruitment and coaching. Established and followed up on tasks, sales goals, commissions, and bonuses.Customer Service & Internal Support: Held qualitative responsibility within the sales management team for win-back initiatives. Managed customer responsibilities for the team’s own customer segment. Reported key performance indicators (KPIs) to the Sales Director and CFO.Customer-Focused Service: Provided customer service via phone and email to internal and partner customers. Managed the phone switchboard. Followed up on customer needs and service results. Provided advice, follow-up, and sales of digital marketing services including SEO and Adwords. Monitored on-site content and meta-texts.Order Responsibility: Managed orders for partners in Sweden, Norway, and Denmark. Monitored the order process and service.CRM Management: Administered, developed, and trained in CRM (Lime – Lundalogik). Documented and developed processes and business logic within the sales department, including regulations, knowledge requirements, and documentation. Handled system requirements and database cleaning. Ordered case management systems. Procured credit information services for integration with CRM and invoicing services.Customer Surveys: Ordered customer surveys/NPS. Identified concrete activities that lead to increased customer value.Quality Assurance: Conducted quality checks on documentation, such as contract texts, product information, customer communication, FAQs, and internal procedures.Billing and Legal Handling: Managed billing, collections, and legal matters. Conducted negotiations and settlements in collaboration with legal counsel.

Stockholm, Sverige

As an Account Manager, I worked on acquiring new customers and maintaining existing ones, preparing offers, selling, and managing customer accounts.As a Customer Service Representative, I provided service to existing customers and support to the company's employees across all departments.As a Follow-up Manager, I established new functions in the service team with customer care efforts to increase customer satisfaction, took responsibility for key accounts, improved collaboration within the organization, and coached the team along with the team leader.The company is a pioneer in digital marketing regarding SEO/search marketing and was one of the largest companies in its field in Sweden.

Stockholm

Organize activities involving the sale of courses and literature, as well as arrange events with public lectures. Assign staff and consultants for our course assignments. Handle administration and marketing. Recruitment and planning for work teams.The company published literature and offered courses in study techniques for high school students, university students, and presentation techniques for businesses. The business was the owners' pet project, which I, as the first employee, was trusted to manage while they focused on other companies that were expanding and developing, such as Jajja. At times, I had colleagues, and at other times, I studied at the university simultaneously.

Köping Och Enköping

In my role as Project Manager, I was responsible for initiating training projects in two locations. For each training and new city, I got to know partners and financiers, marketed in local media, and set up a new office. I engaged lecturers and consultants, with a strong focus on the recruitment process considering the educational model. I collaborated with the Danish project management organization Kaospiloterna and local stakeholders. I was part of the project team, managed the project budget, and reported to the steering group and EU Objective 3. Additionally, I coached participants, provided training and leadership, coordinated educational activities, and managed the site.The company designed training programs as labor market measures with stakeholders such as the Employment Service and other local actors, some as EU Objective 3 projects, e.g., startup entrepreneurship and project management training. The company’s leadership was innovative and at the forefront of this type of activity. The training programs received significant attention, and for instance, the project management training was named the best EU project, with representation in Brussels at a major education fair. I was a student in the one-year program. Due to the success of the project, new ones were spun off, and I was hired to lead two new projects in two other cities with a team. These years were very important for my personal development.

A-C, Beteendevetenskap

Sociologi Pedagogik - vuxenlärande och arbetslivspedagogik, socialpsykologi C-uppsats: Betydelsen av nätverkande för arbetslivet

Stabsassistent, Grundläggande Soldatutbildning Samt Befattningsutbildning Stabsassistent Hkv, G (Ges Bara G & Ig)

Tvådelad utbildning; Grundläggande soldatutbildning för frivilliga (genomförd aug.-18) samt befattningsutbildning Stabsassistent till.

Diplomeringskurs, Marknadsekonom

2 årig företagsutbildning (enl. liknande modell på IHM) Företagsekonomi, företagsanalys, marknadsföring, marknadsrätt, organisation.

Diplomkurs - Arbetsmarknadsutbildning, Projektledarutbildning

Projektteori och praktiskt arbete. Omvärldsanalys, organisationsteori, grupp- och personlig utveckling, företagande, marknadsföring, delta.

Terminskurs, Förändringsledning, Vg

FÖ239G - Högskolan i Skövde Mål Efter avslutad kurs skall studenten kunna; • beskriva hur förändringsarbete i organisationer fungerar, •.