Jan-Niel Louw Email & Phone Number

Springs, Gp, Za

South Africa

Secunda, Mpumalanga, South Africa

Secunda, Mpumalanga, South Africa

Secunda

1. Support and System Administration for the Contact Centre (testing, maintenance, support, continuous improvement and health management of Contact Centre systems)2. System innovation and enhancement on operations and systems for the Contact Centre3. Management of service provider service level adherence in accordance with set IT / IM standards4. Manage, design and maintain management reports / dashboards within specific quality and structure frameworks 5. Customer & relationship management to ensure stakeholders are treated in a respectful, courteous and assisting manner6. Manage and execute identified projects with the Sasol Contact Centre environment

Secunda

1. Assist with technology requests from business (new and existing Technologies, Business Cases, BRS’s etc.)2. Govern the use of Learning Technologies and advise on the most appropriate use of these technologies 3. Apply direction and definition of Learning Technologies within Global Learning 4. Integrate with Blended Learning Senior Specialist to shape and facilitate the process to enable learning technology support 5. Assist with business technology needs analysis and learning technology implementation process 6. Monitor the effectiveness and use of SharePoint 7. Share best practices and new developments within the Learning technology space8. Manage project schedules9. Developed and provide technical assistance on SharePoint, GEP / Intranet pages10. Publish Blog messages using SharePoint11. Develop and maintain technical aspects of SharePoint CoP’s12. Develop and design competencies and competency database for upload to new LMS system (Competency Project)13. Facilitate competency drafting sessions with stakeholders (Competency Project)

Secunda

1. Digitalise learning material to a online curriculum structure on a LMS2. Consult with clients in order to develop and implement the appropriate e-Learning delivery method and learning material4. Apply Sasol Branding principles when developing within e-Learning frameworks 5. Investigate and recommend software that can streamline internal development methods6. Do research on best practices in the e-Learning environment

Secunda

1. Maintain and Update NEOP induction program (flash) 2. Assist with the presenting of the NEOP program to new employees 3. Manage and Maintain a stock list of PPE for the NEOP program 4. Analyze the results from the Evaluation forms of the NEOP program and propose solutions to items identified as problems on evaluation forms 5. Manage and Maintain all IT equipment associated with the NEOP program

Secunda

1. Troubleshooting of PC’s, Laptops, networks and printers2. Building new custom PC’s3. General servicing of PC's4. Attending to customers’ technical requirements5. Manage two junior technicians6. Over the counter sales

Bachelor Of Commerce (Bcom 98300), Informatics

Diploma, Mcse - Systems Support

Certificate, Mcsa - Pc Engineering

Certificate (Short Course), Sharepoint 2010 Designer Training

Certificate (Short Course), Sharepoint Power User Training

Certificate, A+ International Certification

Certificate, Flash 8

Bachelor Of Commerce - Bcom, Information Technology