Vik J. Email & Phone Number

Sydney, New South Wales, Australia

• Working closely with the Head of Procurement and Supply Chain to facilitate our purchase order process including Requests for Quotation, vendor selection, order placement, delivery records to final invoice approval.
• Currently leading a strategic procurement project to find a new manufacturing partner for rubber and silicone parts, aiming to consolidate the supplier base, streamline operations, and reduce costs significantly..
• Collaborating with Supply Chain, Logistics, Engineering, Finance and Contract Manufacturing parties to ensure that purchasing activities align with timing and quality requirements; and with company goals and standards.
• Using Odoo ERP and procedures to manage inventory parts, process all purchase orders, and incoming goods accurately and in a timely manner.

Glendale, California, United States

Sydney, Australia

• Coordinated in-person demo and training sessions with private and corporate clients in drone technologies to increase client engagement and satisfaction.
• Generated potential leads for our enterprise drone products and services.
• Assisted sales team by qualifying inquiries and creating client quotes.

Sydney, Australia

• Provided customer service, training, and technical support to clients on drone hardware and software.
• Investigated high-risk customer orders for fraudulent transactions preventing fraudulent losses of more than $70,000/yr.
• Developed stock replenishment plan. Analysed performance and sales data of current stock levels, replenishing stock based on sales data and forecasting.
• Collaborated with sales and technical teams to gain a deep understanding of supply needs. Eliminated 100+ low-value items and saved $150,000 annually.
• Sourced and established domestic and international supplier contracts for the supply of drone systems and spare parts.
• Corresponded with suppliers regarding pricing, product availability, and delivery status to ensure that orders were shipped and delivered as per agreed timeframes.

Arcadia, California

• Improved inventory turn rate and increased monthly sales volume from $20,000 in August 2012 to $266,000 in March 2013 through effective inventory management and new inventory sourcing methods.
• Rebuilt and continuously developed the company’s e-commerce website and Amazon.com storefront with new products and optimisation of product keywords for search engines, resulting in a 34% increase in web traffic over.
• Doubled purchasing efficiency and target inventory levels by reorganising multiple sales and inventory reports into one spreadsheet for productive data manipulation and analysis.

El Monte, California

• Opened new supplier accounts, negotiated pricing, and arranged delivery with suppliers.
• Developed working relationships with suppliers and negotiated merchandise pricing and terms, saving 30% on merchandise orders.
• Analysed inventory and sales data to develop supply replenishment schedules reducing stockouts by 13%.

Cairo, Egypt

• Taught academic and social skills to a class of refugees living in Cairo, Egypt.
• Prepared objectives and outlines for interactive courses of study in English grammar and spoken language.

El Monte, California

• Performed marketing research and Search Engine Optimization (SEO) to increase traffic towards the business website.
• Experience with Google Analytics to track website traffic and progress.
• Promoted business through interactive social media to increase online presence, including micro-blogging and creation of viral media content.

Los Angeles, California

• Recruited 47 recruiters from 18 companies to "The Corporate Luncheon," LBSA's largest networking event, attracting over 120 student participants.
• Developed a more effective recruiting system for our events by contacting recruiters in-person through various networking events, in addition to telephone and email communication.
• Maintained and strengthened lasting customer relationships with recruiters and sponsors through proactive communication and campus visits.

Greater Los Angeles Area

• Provided excellent customer service, over phone and in-person, about department events and classes.
• Updated alumni database using Salesforce and filed records.

Pasadena, CA

• Managed summer camp of over 100 students from ages 8-17.
• Presented exceptional customer service in the welcoming, enjoyment, and safekeeping of all visitors to the summer camp, including children.

Bachelor Of Arts, International Relations (Global Business)

Activities and Societies: Latino Business Student Association, Joint Educational Project, USC Rugby Football Club Explored the analytical.

Non Degree, Arabic, Middle Eastern Studies

Activities and Societies: Student Action for Refugees Study abroad program during Fall 2010 semester

Business Administration