IT Project and Program Manager leading diverse technical teams in the Defense and private sectors. Proven Project and Program Management skills with a history of delivering solutions that increase operational efficiency and benefit military members. Produced exceptional team performance with 10 years of consecutive excellent CPAR ratings, successful project deployments, and critical DoD system upgrades. Oversaw IT operations ensuring an uptime of 99%, minimizing bottlenecks by capacity planning and performance optimization during critical month and year end processing while meeting all KPIs and SLA requirements. Skilled at aligning projects with organizational goals, effective cross-functional team leadership, stakeholder management, and mentoring staff for success resulting in high retention rates. Involved with capture and proposal efforts, procurement, new business opportunities, and program reviews. Bring excellent communication, organization, and supervisory skills, honed through my service in the USAF and subsequent professional experience.