Jan-Patrick Göller Email & Phone Number

Bavaria, Germany

Metropolregion München

München, Bayern, Deutschland

After four months working as a hybrid between account management and technical support, my role was converted to a more technical focus with project and account management aspects.I started managing our biggest contact center solution projects, while onboarding smaller accounts onto our telephony solution and making sure to maintain an account management approach to all customers.With a growing technical understanding for our solutions and services, I started taking over pre-sales activities from giving demos and consulting potential partners to implementing the solution and recommending features and adaptations to increase customer success.

München, Bayern, Deutschland

When I first started at Multiconnect, I was the only Senior Key Account Manager in the company, taking care of existing business and taking over Accounts from our Sales Department.The size of the organisation and a growing customer base made it necessary to go into more technical detail. I quickly got up to speed on the technical details and requirements of our customers in order to support our Solutions Department.

Munich, Bavaria, Germany

Two years after I started my commercial journey in Team Germany South, I earned a promotion to Associate Market Manager, responsible for the Viennese market.In this role I refined my relationship building and account management skills. In this role I am regularly visiting my associated accounts in Vienna, selling solutions and suggesting courses of action to improve production through the Expedia channel.My extensive knowledge of the company's tool set has enabled me to respond to different partners with different needs and provide custom & reasonable solutions.

Munich Area, Germany

After gathering more than a year's worth of experience in the operations side of the Expedia Lodging business, I got curious about the commercial side and got promoted to Market Associate within the account management team for the market 'Germany South'. Due to my prior relationship building and cross-team collaboration, I was already familiar with the role when I started.I continued to put my content management skills, my experience from the operations side and my knowledge of online-marketing to use in order to build strong relationships with our existing hotel partners and boost online representation through proper consultation.Around six months into the role I once again assumed responsibility for analysis and reporting, familiarizing myself with the creation and optimization of OLAP Data Cubes in Excel.Due to my sole responsibility for over 800 accounts, I have continuously been able to significantly improve my communication, time management and prioritization skills.

Munich Area, Germany

At Expedia, I put my online-marketing and content management experience into practice as part of a newly formed, international team, taking care of the set-up of newly acquired hotels.Responsibilities in this role included the technical integration and maintenance of content, photos and core data of hotel partners. After two months, my role's responsibilities were extended by an extranet training to be delivered to every new hotel partner.At this time I also assumed responsibility for reporting and analysis for the team, creating reports and dashboards for performance tracking purposes.After six months, I volunteered for delivering training and providing insight into the team's daily operations to new hires.

Frankfurt Am Main Area, Germany

After the traineeship at Worldhotels I was promoted to Coordinator and continued to put my acquired skills to use in the E-Marketing department. After my promotion, I took over responsibility for the email marketing campaign management & planning, and assisted in coordinating the SEO strategy for the corporate website.During a time of change in the company, I was part of a team responsible for developing and implementing a new marketing plan, which helped me gather hands-on experience in project management.

Frankfurt Am Main Area, Germany

In the course of my traineeship at Worldhotels, I gained valuable and insightful experience in the field of Online Marketing, while working in an internationally operating organisation with a broad range of people with different cultural backgrounds.My most important duties within the department included the planning, preparation and execution of email marketing to both business and leisure consumers, the maintenance of the company's social media presence on Facebook, Twitter, Google+, LinkedIn and Pinterest, as well as the creation and maintenance of website content, using a content management system (CMS).During my time at Worldhotels, I advanced my Microsoft Office skills, while acquiring new skills in Adobe Photoshop, HTML, CSS and the formerly mentioned CMS.

Deventer

During my studies in the Netherlands, I worked for Westfalen Gassen Nederland B.V., as a student worker on a weekly basis.My responsibilities during these almost three and a half years were diverse. I issued transport orders, invoiced clients, kept track of invoicing documents and translated documents from Dutch into German.Thanks to this role I was able to improve my Dutch, hone my skills in using Microsoft Office and gain insights in using SAP.

North Miami

During my internship at Travalco USA, Inc., I received insight into the activities and daily operations of an inbound tour operator with destination management aspects.My on the job duties within the 'Operations' and 'Groups' departments included contacting suppliers, requesting and preparing proposals, archiving and keeping track of incoming orders.After 4 weeks I was given sole responsibility for the creation, translation and distribution of travel brochures within the 'Self-Drive' department. In this role I was able to gather valuable experience in process management & optimization.During my time in the United States, I was able to significantly improve my English speaking and writing skills, all thanks to the corporate language of Travalco and the translation of the travel material.

Bachelor Of Business Administration (Bba), Tourism And Leisure Management (International Program)

Activities and Societies: Deventer Studentenvereiniging (Student Union)During my studies in International Tourism and Leisure Management.

Minor, International Business Management

The International Business Management semester at the Aberdeen Business School of Robert Gordon University served as a Minor to my Tourism.