MULTICONNECT GmbH

As a network operator and service provider, MULTICONNECT improves the call journey with contact center software (iMos), telephone systems (3CX) and call numbers. Effective customer relations management is impossible without service numbers. The advantages of modern voice portals are obvious: - As required. Numbers for specific target groups effectively channel customer communications. - Economical. A range of refinancing options makes the service number even more attractive. - Efficient. The use of voice portals reduces costs and makes customer communications more efficient. multiConnect offers not only various service numbers (including international) but also very detailed routing and evaluation management and information and portal services. multiConnect consultants will develop a customised service strategy with a scope, price and service perfectly matched to the requirements of the service provider and its customers. And it will have the right service numbers and applications. The services will be implemented in the intercarrier business with billing and collections for the customer. Service numbers are evaluated and controlled in real time over the internet accesses. Intelligent routing, interactive voice response (IVR) and automatic call distribution (ACD) ensure ideal customer relations management.