Anthony Temple Email & Phone Number

United States

Seattle, Washington, United States

● Tier-two hardware and software support for 600+ users in Seattle office.● Provided support to remote users/offices and after-hours.● Software and user data migrations for Win10, Win7, and Vista.● Developed deployment schedules and provided training on new hardware and software.● Supported HP EliteBook 1030/1040, 820/830/840 and x360 laptops.● MacBook Pro support running Yosemite, El Capitan and High Sierra.● Maintained asset management for all computer equipment and hardware disposals.● Complied with strict data retention policies for legal holds.● Order hardware and reconcile software licensing.● Liaison to the tax, audit, and advisory Partners for technology concerns.● Supported mobile devices running MobileIron, Goodlink and Microsoft Intune.● Maintained port configurations on Cisco switches.● Worked on Avaya phone systems, Riverbed Steelhead appliance, Raritan Console as well as other devices.● Conducted technology orientation for new hires and interns.● Provided remote support via Bomgar (BeyondTrust).● Worked with ticket systems ServiceNow and BMC Remedy.● Provided on-site technical support for training events at remote locations.● Collaborated with national team to assist with resolving major issues.

Seattle, Washington, United States

● Application and desktop support for the Seattle Police Department.● Responsible for upgrading users from Windows 2000 to Windows XP.● Troubleshoot issues related to Groupwise.

Houston, Texas, United States

● Application and Desktop support analyst for 1700+ users in the Houston office.● Responsible for all application configurations; troubleshooting hardware and software issues, asset control, application integration and systems configurations.● Specializing in SAP/CRM support involving the release of site ID’s.● Spearheaded all aspects of Windows 2000 and XP migrations.● Responsible for upgrading all graphic designers’ systems and applications.● Spearheaded project to implement new utility to enhance the re-image process; this included all testing and training efforts.● Supported Palm, Blackberry and Treo devices running Goodlink.● Involved in testing new Windows XP images with office configuration.● Responsible for all backup activities using Cheyenne ARCServe.● System Administrator for Novell 3x, Windows NT 4.0 and Windows 2000 environments.● Administered Octel Voice Mail System and maintain the video conference equipment.● Performed email migration from cc:Mail to Microsoft Outlook for 200 plus users.● Responsible for upgrading users from Windows 95 to 98.● Educated end users with new systems and application rollouts involving dial-up and VPN.

Education record

Education record