John Antrobus Email & Phone Number

Stoke-On-Trent, England, United Kingdom

Crewe

Led the design and development of innovative software solutions, including a first-to-market email error detection microservice and a generic API integration framework. Mentored and guided developers, ensuring high-quality code and timely project delivery.Key Responsibilities• Led the design and development of a microservice within the RedEye infrastructure, utilizing Java, Spring, and Docker, to integrate with Litmus Email Guardian's beta feature.• Collaborated with cross-functional teams to gather requirements, design solutions, and ensure timely delivery of high-quality software.• Mentored and guided junior and senior developers, fostering a collaborative team environment.• Actively participated in code reviews, ensuring adherence to coding standards, best practices, and architectural principles.• Communicated effectively with stakeholders, translating complex technical concepts into clear, actionable insights.• Demonstrated strong problem-solving skills, identifying and resolving critical issues to ensure system stability and performance.• Stayed abreast of the latest technologies and industry trends, researching and recommending new tools and approaches to enhance development processes.Key Achievements• Delivered the first-to-market email error detection feature, leveraging Litmus Email Guardian's beta capabilities, providing a significant competitive advantage.• Proactively identified and designed a standardized API integration framework, streamlining third-party integrations and accelerating development timelines.• Successfully led and mentored development teams, ensuring the timely delivery of high-quality software solutions and fostering a collaborative and supportive environment.

Crewe, England, United Kingdom

- Swiftly engineered and deployed solutions in response to agile and evolving customer demands, showcasing adaptability and responsiveness.- Played a pivotal role in streamlining the release process, ensuring seamless and efficient deployment of software solutions.- Architected and developed robust SAR (Subject Access Request) and RTBF (Right to be Forgotten) solutions, aligning with regulatory compliance and privacy requirements, fortifying business operations.- Pioneered inventive and alternate solutions, optimizing work for seamless integration across various departments, including Application Support, thereby promoting work leveragability.- Orchestrated presentations of solutions to the Change Advisory Board (CAB), rigorously incorporating all feedback to align with established best practices before advancing through the release pipeline.- Collaborated with stakeholders throughout the task lifecycle, guaranteeing the fulfillment of stringent requirements in the development of novel processes.

Crewe, United Kingdom

- Provide comprehensive application support and trouble shooting to the client services team across all systems.- Provide ad hoc solutions to development bugs, to ensure processing of data continued- Break down reported problem records, to identify the cause of the issues; and provide solutions short term and long term.

- Collaborated with diverse teams and stakeholders to gather and translate complex requirements into scalable, high-performing architectural solutions. - Partnered with senior architects to design and implement sophisticated technical architectures, ensuring alignment with business goals and best practices.- Worked collaboratively within a global team of technical architects to promote and implement best practices across the organization.- Performed in-depth architectural reviews, providing recommendations to improve existing systems, prioritizing scalability, reliability, and security.- Led automation initiatives using CA Orchestration to streamline processes and reduce manual effort. Integrated the tool with the service catalog, enabling customers to request automated services, improving efficiency and reducing manual logging and tasks by approximately 40%.- Successfully transitioned the organization from CA Orchestration to ServiceNow, consolidating multiple tools into a single platform and achieving cost savings. Collaborated with UK clients to understand their requirements and ensure alignment with ServiceNow's capabilities.- Provided guidance and direction to the development team, ensuring the successful implementation of front-end solutions within ServiceNow to meet user needs.

Crewe, United Kingdom

- Modify web application (Java & JavaScript written) to improve efficiency, and customer experience when using the tools provided to them.- Developed automated solutions to ensure accuracy of data across multiple systems, with multiple databases within a secure access zone.- Assisted in the integration of CA Service Catalog in a secure environment, working closely with the customer to ensure the work was completed within the two week deadline.- Managing expectations on project work, while working closely with Test Analysts to ensure that development is completed to a very high standard.

Crewe

- Developing and Improving automated processes using VBScript and JavaScript for 3rd party tools, increasing efficiency and cost saving for the department.- Ensuring maintenance of servers is kept, reliability of the tools as well as providing support when required.- Provided guidance when accepting multiple tools into support, ensuring that customers would continue to receive an efficient support structure.- Developed reports in Business Objects XI, from multiple systems for multiple clients.- Responsible for supporting 3rd party tools such as CMDB’s, Ticket Logging Tools, as well as tools transitioned in by the Integration Team.- Guided less experienced members of staff in processes and bringing tools into support.

Crewe

I was responsible for dealing with multiple projects which help develop new processes within my department. Majority of my projects consist of investigating processes with the mind set of cost savings, time efficiencies and available resources.Responsibilities:- Providing Technical Specialist support to all Quality Teams within the UK- Working with Management to design and develop new client focused processes- Working with other departments to make cost savings through automation of processes.- Actively seek, and improve knowledge by leading individuals in information gathering, as well as working closely with Service Integration Specialists.- Design, develop and implement new processes within the RQPT Team.Projects:- QIP System - This system was a whole new design for providing a solution which allowed the Quality Team to easily diagnose Quality issues, this process was rolled out for all the quality teams within the UK for Atos. This Solution has become the pinnacle piece of Quality for the UK, and has be designed to work with other projects that I have done previously.- Referral Issue Log - This project was designed to improve the way that 3rd line support teams provide quality issues to the Quality Team. This process was designed to work with the QIP system.Achievements:- Developed a migration tool, to transfer knowledge from one knowledge tool to a new knowledge platform. Helping to move Crewe Atos Service Desks to move to the Global Solution.- Designed, Developed and Implemented a Complaints Application within an extremely tight deadline, which helped Atos achieve the CCA certification.

Crewe

Second Line Support Analyst for following contracts:DCMS, ODA, AO VPN and LOCOGI was responsible for dealing with technical issues which could vary from hardware issues, to software, networking or server related issues.Achievements:- Designed and Developed Resourcing Tools for the Resourcing Team, written in Excel VBA.- Designed and Developed a Knowledge Tool called Scientia written in VB.net- Assisted in supporting the roll out of Windows 7 in a live environment.- Improved Teams Productivity by Automating Processes using Excel VBA- Automated tasks using PowerShell

Crewe, Cheshire

As a contractor for Network Rail, I was hired to reduce a large number of back logged incidents raised to the service desk. As a Second Line Support Engineer, I was responsible for dealing with all types of incidents as the first point of resolving teams for First Line Support Analysts.Achievements:- Reduced Ticket Queues dramatically, bringing the Service Desk back in SLA's.- Worked closely with 3rd Line Support to ensure issues we're resolved quickly, to prevent phone SLA breaches.

Crewe, United Kingdom

Crewe, United Kingdom

Nvq Level 3, Business Administration And Management, General

Btec National Diploma, Ict, Three Merits

Btec First Diploma, Ict, Distiction

Gnvq, Information Computer Technology, Pass

Education record