January Sterling Email & Phone Number

Nashville, Tennessee, United States

Acting manager for the Cloud 9 Client Training team.

Virtual Trainer role in Training Department focusing on delivering software training through online methodology including remote meeting sessions and online coursework. Built and managed the online learning module for company.

Kennesaw, Georgia, United States

Based on my successes as a Call Center Technician, was promoted into the newly created Tier 2 role, to take on a more asynchronous approach to addressing client needs and issues. Work with other Tier 2 technicians to handle escalated issues of a complex nature that require more time and investigation to resolve. Also coordinate with other departments to.

Provided highly recognized call center support for Cloud 9's client base. In this role, I successfully isolated client issues and helped close, on average, 65 development tickets a year. Was awarded Employee of the Quarter in May of 2019 for my work providing outstanding client support and in resolving issues. I held the title until August of 2019..

Wireless Management company where I started in the Call Center, performing troubleshooting over the phone, then progressed to the role of Remote Installs Manager in the Hotspot Deployment department, where I handled the day-to-day duties of deploying equipment to customer sites.

Bachelor Of Arts (B.A.), Computer Reporting, Data Analysis

I learned the requirements and necessities of investigative journalism, how to translate raw numerical date into comprehensible stories.

Bachelor Of Arts, Journalism Mass Communication

Activities and Societies: UGAnime, Worldwide Comics Association, Pagan Student AssociationAttended classes with a focus in journalism.