Account Director
Current
Nov 2021 - Present
AeroLeads people directory · profile
Jan Wärmlind Email & Phone Number
Helping you create a World Class Customer Experience
at
Genesys
1 work email found
@vergic.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Helping you create a World Class Customer Experience
Location
Greater Malmö Metropolitan Area, Sweden, Sweden
Company size
Who is Jan Wärmlind? Overview
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Quick answer
Jan Wärmlind is listed as Helping you create a World Class Customer Experience at Genesys, a company with 6207 employees, based in Greater Malmö Metropolitan Area, Sweden, Sweden. AeroLeads shows a work email signal at vergic.com and a matched LinkedIn profile for Jan Wärmlind.
Jan Wärmlind previously worked as Account Director at Genesys and Director Business Dev. & Account Executive at Vergic Engage. Jan Wärmlind holds Business Administration from Mittuniversitetet.
Company email context
Email format at Genesys
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{first}@vergic.com
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Profile bio
About Jan Wärmlind
+25 years in different Management, Sales & Customer Experience roles at Trygg-Hansa, H&M, IKEA and Genesys. Started and managed CX organisations that grow to +1500 employees in 8 countries. Today I'm helping brands and organisations to deliver a great customer experience while increasing revenue.- Started up Customer Support Centers in The Nederlands, Germany, UK, US and Spain- 3 times Winner of Best Customer Service in Sweden- Winner of Best CX in the Nederland's- E-com brand of the year 2012Author of the Swedish Book "Kundmatchen" (The Customer Game) and one of two people running the Swedish YouTube channel “Utan spaning ingen aning” https://www.youtube.com/channel/UCNYWfkNhz1TaROK02NcJouA
Listed skills include Customer Experience, Business Strategy, Customer Service, Management Consulting, and 43 others.
Current workplace
Jan Wärmlind's current company
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Genesys
8 roles · 36 years
Jan Wärmlind work experience
A career timeline built from the work history available for this profile.
Director Business Dev. & Account Executive
Puzzle acquired Vergic in 2021. Worked with customers like, Telenor, Storebrand, Clas Ohlson
Sep 2017 - Nov 2021
Global Csc Business Developer
Worked within the Global CX Organisation developing the IKEA Customer Support Centers- In the project delivering a new global Genesys Contact Center Platform to 30 local sites- Introduced proactive digital engagement, increasing online conversion rate in check out from 3,8% to 25%- Introduced a global digital training for all workforce managers
Apr 2016 - Sep 2017
Business Consulting Director
During my 10 years as the Global CS Manager at H&M I gained a huge experience around eCommerce, Customer Experience and Operational Best Practices, working for Genesys gave me the possibility to combine my skills and experiences with the capabilities of the Genesys CX platform to help other companies to utilize the features and deliver a great CX..
Aug 2013 - Apr 2016
Global Head Of Customer Service
Started as a Customer Service Manager in Sweden 2002 with 120 employees and left the organisation as the Global CS Manager responsible for a organisation with +1500 employees in 8 countries. - Started Contact Centers in Denmark, Germany, The Nederland's, Spain, UK & US.- In the H&M expansion team starting up E-com in Germany, NL, Austria, UK & US..
Dec 2002 - Aug 2013
Account Executive & Senior Principal Consultant
Created and executed Sales training for Account Managers in Sweden. Worked with Coach training in several organisations. Some of the companies I've trained and coached people in was Nokia, Telia and Statoil. I also wrote the Swedish book " Kundmatchen" (The Customer Game) together with a colleague from Sällma, and the book was publish by one of the biggest.
Feb 2000 - Nov 2002
Sales Business Development
Trygg-Hansa is owned by RSA, one of the world's largest non-life insurance companies. Trygg-Hansa offers comprehensive covers of non-life insurance for private persons and companiesThe company works in a Nordic organization and has four major business areas: Commercial, Personal, Care and Nordic Risk Solutions/Marine. Claims is operated in the unit for.
Jul 1993 - Feb 2000
Account Executive
Started as a trainee and then moved in to a roll working as a Account Manager with my own district an sales budget in Sweden.
1990 - 1993
~3 yrs
Team & coworkers
Colleagues at Genesys
Other employees you can reach at genesys.com. View company contacts for 6207 employees →
CS
Christine S.
Colleague at Genesys
Greater Toronto Area, Canada, Canada
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PL
Priyam Lamba
Colleague at Genesys
Bengaluru, Karnataka, India, India
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MS
Monica Sandner
Colleague at Genesys
San Francisco Bay Area, United States
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MV
Miranda Vikström
Colleague at Genesys
Sweden, Sweden
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AR
Anthony Romero
Colleague at Genesys
San Francisco, California, United States, United States
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RM
Rinu Mathew
Colleague at Genesys
Chennai, Tamil Nadu, India, India
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BN
Brad Norton
Colleague at Genesys
New York City Metropolitan Area, United States, United States
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EE
Eithar Elmahadi
Colleague at Genesys
Riyadh, Saudi Arabia, Saudi Arabia
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EM
Eric Mcdougal
Colleague at Genesys
Greater Indianapolis, United States
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JS
Jeff Sullivan
Colleague at Genesys
Knoxville, Tennessee, United States, United States
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Christine S.
Colleague at Genesys
Greater Toronto Area, Canada, Canada
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PL
Priyam Lamba
Colleague at Genesys
Bengaluru, Karnataka, India, India
View →
MS
Monica Sandner
Colleague at Genesys
San Francisco Bay Area, United States
View →
MV
Miranda Vikström
Colleague at Genesys
Sweden, Sweden
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AR
Anthony Romero
Colleague at Genesys
San Francisco, California, United States, United States
View →
RM
Rinu Mathew
Colleague at Genesys
Chennai, Tamil Nadu, India, India
View →
BN
Brad Norton
Colleague at Genesys
New York City Metropolitan Area, United States, United States
View →
EE
Eithar Elmahadi
Colleague at Genesys
Riyadh, Saudi Arabia, Saudi Arabia
View →
EM
Eric Mcdougal
Colleague at Genesys
Greater Indianapolis, United States
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JS
Jeff Sullivan
Colleague at Genesys
Knoxville, Tennessee, United States, United States
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3 education records
Jan Wärmlind education
Business Administration
Strategic Management
Education record
Kongahälla Gymnasiet
FAQ
Frequently asked questions about Jan Wärmlind
Quick answers generated from the profile data available on this page.
What company does Jan Wärmlind work for?
Jan Wärmlind works for Genesys.
What is Jan Wärmlind's role at Genesys?
Jan Wärmlind is listed as Helping you create a World Class Customer Experience at Genesys.
What is Jan Wärmlind's email address?
AeroLeads has found 1 work email signal at @vergic.com for Jan Wärmlind at Genesys.
Where is Jan Wärmlind based?
Jan Wärmlind is based in Greater Malmö Metropolitan Area, Sweden, Sweden while working with Genesys.
What companies has Jan Wärmlind worked for?
Jan Wärmlind has worked for Genesys, Vergic Engage, Ikea, H&M, and Sällma Ab.
Who are Jan Wärmlind's colleagues at Genesys?
Jan Wärmlind's colleagues at Genesys include Christine S., Priyam Lamba, Monica Sandner, Miranda Vikström, and Anthony Romero.
How can I contact Jan Wärmlind?
You can use AeroLeads to view verified contact signals for Jan Wärmlind at Genesys, including work email, phone, and LinkedIn data when available.
What schools did Jan Wärmlind attend?
Jan Wärmlind holds Business Administration from Mittuniversitetet.
What skills is Jan Wärmlind known for?
Jan Wärmlind is listed with skills including Customer Experience, Business Strategy, Customer Service, Management Consulting, Management, Leadership, Call Centers, and Team Leadership.
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