Jerry Jao Email and Phone Number

- Provide Sales support and coaching for all Store Staff.- Support and Manage Customer Experience for Nordstrom Clientele.- Assist in Managing Personal Stylist Team, Connecting clients with the appropriate Stylist to ensure that there experience at Nordstrom is outstanding.- Involved with facilitating training of key brands and assisting in mentoring team- Improve overall customer experience for clients.

Due to long standing professional reputation, recruited to drive sales in high end and competitive market. Particularly effective at expanding business despite slow economic times via judicious prospecting, persuasive presentations and persistent follow-up. Responsible to train, mentor and motivate new hires. Interface seamlessly with sophisticated and discriminating clientele. Extend excellent interpersonal skills to culitvate postitive relationships with the vendor and Harry Rosen Cleintele.

Accepted this role at the request of the Director of Operations. Retained to head the flagship site’s eight member workforce, $1.2M operational budget, and overall customer satisfaction. Drawing upon expert knowledge of the company’s policies, programs and procedures, relayed and monitored compliance for each full and part time team member.  Set the record of highest sales for the year 2004, earning “Manager of the Year” status. Launched innovative retail initiatives which… Show more Accepted this role at the request of the Director of Operations. Retained to head the flagship site’s eight member workforce, $1.2M operational budget, and overall customer satisfaction. Drawing upon expert knowledge of the company’s policies, programs and procedures, relayed and monitored compliance for each full and part time team member.  Set the record of highest sales for the year 2004, earning “Manager of the Year” status. Launched innovative retail initiatives which increased store volume and profit area, while at the same time, helped minimize shrinkage. Earned an award for having the lowest shrinkage for the store. Slashed loss prevention to 2.5%, down from the 20% company standard. Worked closely with staff to provide tools and resources needed to manage store projects. This paved the way for team leadership opportunities and better productivity. Recognized the benefits of facilitating forums for organizational dialogue, which opened communication channels amongst the head office, regional managers, sales staff, and suppliers. Show less

Accepted overall management and P & L accountability for this flagship store with $1.8M in annual sales and ten full time and eight part time support staff. Analyzed daily customer traffic and ongoing business results to foster and sustain long-term profitability. Established workplace standards to benchmark performance, accountability, and identification of high performers.  Set the pace for teams to exceed monthly and quarterly volume sales by 35% both years. Shaved shrink… Show more Accepted overall management and P & L accountability for this flagship store with $1.8M in annual sales and ten full time and eight part time support staff. Analyzed daily customer traffic and ongoing business results to foster and sustain long-term profitability. Established workplace standards to benchmark performance, accountability, and identification of high performers.  Set the pace for teams to exceed monthly and quarterly volume sales by 35% both years. Shaved shrink control to .75%, considerably less than the 3% company standard.  Regularly went that extra mile to ensure best-of-breed client relations. Personally delivering orders to clients in emergency situations was not uncommon. Show less

Brought on board to provide strategic direction to 40+ full and part-time associates. Lent leadership and management support which helped with the overall daily operations. Point person for inquiries and complaints from an extremely diversified customer base. As this was a training store with $13M in annual revenues, guided and mentored four Assistant Managers in preparation to become Store Managers. In tandem, groomed two Managers in Training to ready them for Assistant Managers. Repeated… Show more Brought on board to provide strategic direction to 40+ full and part-time associates. Lent leadership and management support which helped with the overall daily operations. Point person for inquiries and complaints from an extremely diversified customer base. As this was a training store with $13M in annual revenues, guided and mentored four Assistant Managers in preparation to become Store Managers. In tandem, groomed two Managers in Training to ready them for Assistant Managers. Repeated this every six months during tenure.  Created an advertising and point of sales strategy within the site which fuelled business development and overshot monthly sales quotas by 25%. Formalized and managed store procedures for the Merchandising Department and sales associates. This yielded 35% gains in sales year over year. Upheld acute awareness of employee recognition, guidance and support. Efforts rewarded with excellent retention rates, experiencing turnover only due to staff advancement or education. Show less

Created, built and operated this business from the ground up. Executed assortment plans and purchasing decisions relating to current market trends. Thoroughly scrutinized product quality and specs before launching importing measures. Flexed well-honed negotiation skills when detailing contract terms with various global vendors and suppliers. Trained, scheduled and delegated duties to staff. Remaining protective of the bottom line, personally knew the full range of product usage, pricing… Show more Created, built and operated this business from the ground up. Executed assortment plans and purchasing decisions relating to current market trends. Thoroughly scrutinized product quality and specs before launching importing measures. Flexed well-honed negotiation skills when detailing contract terms with various global vendors and suppliers. Trained, scheduled and delegated duties to staff. Remaining protective of the bottom line, personally knew the full range of product usage, pricing, brands, delivery, lead times and terms and conditions at all times. Engaged in customer service excellence by proactively keeping clients informed of future developments, trends, and special promotions. Show less